GoHealth
We're disrupting the health insurance industry with our digital platform.
Chicago, IL

Head of Business Intelligence and Analytics

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 GoHealth has an ambitious mission: to improve the health care system in America. Achieving this mission relies on hiring and developing great people, which is why our team is our top priority. We encourage employees to do their best work through innovation and risk taking. Our environment is fun yet constructive, thanks to leaders whose doors are always open. And most importantly, we’ll never stop investing in you and your career.

 
Job Description

GoHealth is looking for a Head of Business Intelligence and Analytics to lead a data science team with a diverse set of capabilities ranging from analysis-driven strategic exploration (supporting executive leadership) to proactive development of business intelligence (supporting critical operations) to prototyping data-driven operational tools in collaboration with a marketing team (supporting downstream product development).  This leader will be responsible for providing strategic and technical direction for this team, attracting top-caliber talent to fill gaps in capabilities and infrastructure, and effectively using data to provide business leaders with key insights, strategic guidance and tools to drive growth.  An individual that succeeds in this role will be able to think creatively, embrace innovation, inspire the entire organization, communicate clearly to drive alignment, and guide institutional change when necessary.

Responsibilities

  • Develop GoHealth's business intelligence and data strategy by collaborating across the organization to proactively identify quantitatively addressable high-impact business questions and processes, formulate necessary investments to address them, and champion those investments with credible estimates of their returns
  • Execute this strategy by maintaining a clear business intelligence and analytics roadmap, attracting and retaining a top-caliber team with the requisite diversity of skills, building out missing infrastructure, and effectively managing implementation and business priorities
  • Develop a scalable and effective computational framework for managing identities of the millions of consumers GoHealth and its internal/external systems interact with (including mutations of those identities over time and across multiple interactions), constructing rich event streams around those identities (covering the entire life cycle from lead generation to insurance premium payments), and real-time processing of those event streams to automate marketing and operations targeting revenue growth
  • Reexamine analytical framework for complex lead generation operations (using vast amounts of media purchase, web interaction and telephony data) and build prototypes to guide development of more robust applications to optimize the return on GoHealth's large-scale media purchases
  • Identify parametric processes across the organization, including those that are stochastic and/or driven by multiple variables, and design/conduct experiments to optimize them
  • Identify data governance gaps that present technical or organizational barriers to ready availability of valuable business intelligence and lead cross-functional efforts to close them
  • Support the product management team to augment the definitions of all products and features (new or evolving) with thoughtful consideration of data models and the requisite instrumentation of all applications to persist and organize the necessary data to produce valuable intelligence for the business
  • Build and manage a team of analysts, data scientists, and other associates, investing heavily in their development to ensure effective achievement of all targets and create a positive, team-oriented culture that inspires employees to take impactful, calculated risks
  • Drive a culture of objective experimentation, measurement, accountability and data-driven decision making across the organization as well as the embrace of innovative numerical, statistical and machine learning methods to elevate the effectiveness of many day-to-day decisions and keep GoHealth at the forefront data-driven businesses
  • Advise executive and business unit leaders on strategic exploration supported by analytical insights, inspire/support them to articulate their strategic vision in terms of quantified value and business intelligence foundation, and lead organizational change to weave this attitude into the fabric of GoHealth

Qualifications

  • Bachelor's Degree (and preferably a Master's degree) from accredited college or university in fields such as mathematics, computer science, machine learning, statistics, engineering, operations research or other advanced analytic programs
  • 3+ years of experience building and leading a high-performing team of data scientists/analysts and/or engineering complex, data-driven operational capabilities
  • High-functioning knowledge of and first-hand experience with a broad spectrum of numerical, statistical and machine learning methods and tools
  • Expertise with complex ETL challenges (including design, data profiling, scalability, performance, and parallel processing) as well as data warehousing and visualization
  • Deep insights about working with large-scale and high-complexity data sets, founded on first-hand experience with operationalizing business capabilities based on analyzing such data
  • Proven track record of working with senior executives to understand complex problems in strategic and business terms (i.e. competitive differentiation, financial/operational metrics and drivers), re-frame these problems in ways that yield to quantitative analysis, and apply computational methods to develop effective and repeatable solutions
  • Thorough enjoyment of forming and working within cross-functional teams and strength in the craft of leading others even with limited authority
  • Pride in predictable execution and leading a team that mission-critical business objectives can confidently rely on
  • Passion for and appreciation of a fast-paced environment that embraces frequent change and rewards skillful balancing of many simultaneous priorities
Additional information
  • Open vacation policy
  • 401k match program
  • Medical, life, dental, and vision benefits
  • Flexible spending accounts
  • Subsidized gym memberships
  • Commuter and transit benefits
  • Professional growth opportunities
  • Casual dress code
  • Generous employee referral bonuses
  • Happy hours, ping-pong tournaments, and more company-sponsored events
  • GoHealth is an Equal Opportunity Employer
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What are GoHealth Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Unconscious bias training is completed by all employees and key leaders.
Diversity manifesto
Diversity employee resource groups
At GoHealth you will find a very interactive Women@GoHealth, WomeninSales, Black Lives Matter ERGs to name a few. We continue to empower employees to create employee resource groups within
Hiring practices that promote diversity
From our gender neutralized job descriptions that encourage women and underrepresented groups to apply,to our interview practices, GoHealth strives to promote diversity when hiring.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
GoHealth provides all employees access to our Employee Assistance Program (EAP) which provides well being and financial assistance. Our open PTO policy is also available for mental health days.
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
We have recently become public and will allow employees to purchase stock during certain times.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide 6 weeks of paid recovery time for new mom's and two weeks of bonding time to all new parents.
Family medical leave
Company sponsored family events
Pre-COVID 19, GoHealth sponsored children's day by celebrating GoHealth families.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Our employees are encouraged to use our open PTO policy towards volunteering.
Paid holidays
Paid sick days
Employees can use our open PTO policy towards sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Recreational clubs
We have runners groups, volleyball groups and other
Fitness stipend
Home-office stipend for remote employees
All GoHealth employees receive a work from home stipend to improve their WFH environment.
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Access to LinkedIn Learning has been provided to all employees as part of their professional and personal growth.
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

In addition to virtual company wide sponsored Health & Wellness Initiatives, employee referral bonuses, open vacation policy, we offer a work from home stipend to all new employees. We know that this pandemic has been difficult and working from home is a change. Every new employee receives access to a Work From Hope stipend to purchase items that will make your work from home experience much more comfortable.

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