The Groupon Global Service Organization focuses on serving our Customers and Merchants with a meaningful and personalized journey throughout the entire experience online and offline.

The Head of Operational Strategy and Business Transformation is responsible for developing operational strategies that efficiently scale to support Groupon’s customer and merchant needs in context of rapidly evolving business environment with emphasis on adopting new technology platforms and reengineering organizational processes. He/she will develop and support execution of an annual operations plan and budget for the global operations function, and ensures proper coordination and alignment cross functionally. 

The position sets an operational portfolio of business transformation and change initiatives, and provides project management and change leadership to overall strategic and operational initiatives tied to the business strategy The role drives change in one or more end-to-end processes; managing people, process and technology – requiring the ability to engage, collaborate and influence across organizational and functional boundaries.
 
In this role, the leader will drive critical work for the success of the company given the importance of process alignment, improvement and standardization to achieve a systematic and repeatable ways of working. This role requires deep business understanding and willingness to work with multiple business partners and sponsors to provide operational solutions.

The position reports directly to the Head of Global Operations and will work closely with division leaders to improve the organization’s ability to exceed customer expectations at all levels.

Responsibilities

• Demonstrate thought leadership and ability to aid creation of the company operational strategy.
• Lead strategic transformation initiatives involving cross-functional teams to drive operational efficiencies and long term sustainability.
• Create and support execution of annual operations plan aligned with organizational strategy.
• Execute operational improvement plans to deliver the strategic vision and influence senior management and stakeholders in decision-making. 
• Manage portfolio of projects ranging from complex technology implementations to behavioral call center transformations.  
• Build and lead high performing cross-functional teams across global environment.   Natural ability to collaborate well with others across the organization and thrive in a dynamic, fast-paced, and highly-fluid environment. 
• Build, test and maintain Business Continuity Plans.
• Manage quality and compliance programs.
• Develop communication plans and lead training programs supporting strategic implementations

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.