Implementation Lead

| Chicago
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Who is Syndio?
Our team is obsessed with making working at large companies suck less. Large organizations are big, impersonal, and it is easy for great employees to be lost in the complexity of working in matrices, hierarchies, oligarchies (joking) and everything in between. We make software that helps large organizations understand the full depth and breadth of employee contribution by crowdsourcing data. Our software helps managers figure out who the true leaders, high performers, change agents and superstars really are. Managers use this data to make better decisions about their people, from who should lead changes to who should be retained at all costs, to who should be on which teams. We service Customers across a large number of industries, sizes, & geographies.

We are looking for team members who, like us, believe that people deserve more credit than their one annual performance review provides.

What will you do?
The Implementation Lead is solely focused on meeting and exceeding Syndio client expectations by ensuring each obtains the full potential Syndio software and services provide. The Implementation Lead is responsible for Client relationships during all implementation phases of our Customer lifecycle. An Implementation Lead strives to deliver flawless execution of all Syndio implementations by bringing to bear Syndio's best ideas, innovations, and capabilities.

You will be responsible for:

  • Leading, managing, and delivery of Customer implementations and associated teams
  • Leading key meetings through all aspects of the implementation lifecycle to deliver on strategic planning, requirements capture, solution delivery, knowledge transfer, & user training
  • Supporting product sales teams through the scoping, estimating, & contracting of implementation projects
  • Understand customer implementation issues, identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
  • Development, management, and delivery of project governance such as delivery of project status & burn reports
  • Understanding, improving, & executing on Syndio implementation methodologies to drive predictable Customer Success
  • Managing both Syndio, Customer, & 3rd Party team members through the course of Customer implementations
  • Ensuring all client strategies, materials, and product configuration meets the highest standards of quality and your customer’s business needs
  • Contributing to thought leadership and best practices
  • Act as a mentor and coach for fellow members of the implementation services organization

The ideal candidate has:

  • A Bachelor’s Degree from a 4-year college, university, or equivalent educational experience
  • 5+ years of enterprise consulting experience, including technology implementation experience. HR technology implementation is a strong plus
  • Strong communication skills, both written and verbal. Demonstrated ability to effectively develop materials appropriate for audiences of varying business and technical aptitude
  • A passion for teamwork, customer service, and reaching / exceeding business goals through problem solving
  • Ability to work independently and be a self-starter
  • Ability to prioritize, multi-task, and perform under pressure
  • The capacity for occasional travel to client sites (expected average 20%), but may vary based on client requirements

Why Syndio?

  • Build unique skills: Only a handful of firms specialize in applied social network analysis, yet it is one of the top growing areas for businesses in a variety of sectors. Candidates with experience in this hot domain almost always get a leg up
  • Meet great people: Our team members, clients and partners are highly skilled and connected in the areas we work in.
  • We’re pretty fun: We strongly believe that work can be both fun and productive at the same time. We listen to music, we joke around and we share Nicolas Cage memes. We want our team members to wake up every day and look forward to coming in (and not just because we have free coffee)

How do you apply?
Send your resume and cover letter to [email protected]. We look forward to hearing from you!

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Location

1165 N Clark, Chicago, IL 60610

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