• Schedule, organize and lead client implementations from first touch to final upload. 
• Act as consultative client liaison and provide expertise and support to implementation leads to define project scope, develop project plan, determine necessary resources and establish project timeline. 
• Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication. 
• Ensure quality and service standards are met; including client contractual deliverables related to the implementation process; define metrics for measuring client satisfaction
• Offer a “train the trainer” solution to our clients who will then deliver your insights to the rest of their team
• Conduct project evaluations and create recommendations based on lessons learned. Identify both successful and unsuccessful project elements and establish best practices for project execution. 
• Create and manage the UAT (User Acceptance Testing) portion prior to client roll-out

 Responsibilities:

• Act as a product expert as you perform demos of the different features of our comprehensive software solution for the college recruiting space
  
• Ability to manage multiple clients and projects/tasks simultaneously. 
• Strong internal communication skills including ability to work with all levels of the organization
• Manage Client requests including system customizations and uploads
• Providing training to clients on the best way to use our award-winning, world-class recruitment software
• Work to identify upsell opportunities.
• Responsible for managing client expectations and to advocate customer needs/issues cross-departmentally.
• Program manage account escalations.
• Create and manage the UAT (User Acceptance Testing) portion prior to client roll-out
• Customize implementation plans per client based on specifications in client contract
• Responsibility for detecting potential issues and implementing solutions when issues threaten to delay the timeline or impact budget or business operations.
• Travel to diversity conferences or client visits as needed.

• 2-5 years of experience related to recruiting or implementation at a saas organization.
  
• Bachelors degree required
  
• Project management experience and a proven ability to meet deadlines
  
• Relatable nature to our clients that will come from your tenure in the recruiting field
  
• Demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame.
  
• Incredible attention to detail and ability to adapt quickly to our proprietary, solutions-driven recruiting software. Exposure to different ATS’ would be a huge plus.
  
• Excellent written, verbal and presentation skills 
  
• Microsoft Suite (Excel, Word, PowerPoint) experience preferred.
  
• Self-starter, strong organizational, presentation, interpersonal and consultative skills are a must.
  

Yello is the definition of a “work hard play hard” corporate culture.  Our employees take their work very seriously as we are the trailblazers in our space, but don’t worry, you can always find a good video game match getting competitive during lunch time. Our dress is casual, we have one of the best views in the city, along with perks and benefits that are designed to promote work/life balance. Flexible work arrangements, sports league teams, free snacks and “beverages”, professional development programs, regular social events, discounted gym membership, matching 401K – we’ve got you covered.  Our CEO, Jason Weingarten, and President, Dan Bartfield, always have their office doors open.  You might even see one of them at the local karaoke bar now and then, but not to worry as they’ve been told not to quit their day jobs.

• Yello is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
• Candidates local to Chicago are preferred.
• You must be authorized to work in the United States, full-time, for any employer.