Who We Are:  

Vivid Seats is the fastest-growing online marketplace for sports, theatre, and concert tickets. We are dedicated to providing our customers with the best ticket buying experience in the industry. We offer the perks, culture, and opportunity of an entrepreneurial start-up, supported by the scale, stability, and resources of over a decade of profitable growth.  

 At Vivid Seats, you won't ever be a sub or sitting on the bench — we'll give you the opportunity to carry the rock or grab the mic starting day one. 

If you enjoy continually looking for ways to make an impact on your team, organization, and industry, we’d like to hear from you.  

Job Description: 

Our Inbound Sales Agents genuinely enjoy talking about live events and following important trends in the event ticket industry. You’ll be responsible for taking customer orders from inbound calls and providing expert advice on ticket options and event information. We provide hands on training to help you learn the industry and our proprietary tools. Our customers reach out to us to help offer them the best deals, no cold calling required! 

Responsibilities:

• Handle inbound calls from our customers looking to purchase tickets and assist them in completing their order 
• Develop expertise with live events and varying venues across all across the country 
• Utilize learned sales techniques to professionally assist customers through the selection and purchases process  
• Consistently provide excellent, polite, and courteous customer service to ensure the highest levels of customer satisfaction 
• Reach out to customers to follow up on open orders and contact various business partners to facilitate order processing 

Desired Skills and Experience: 

• Bachelor's degree or Associates preferred 
• 1+ years of experience in sales, retail, service, or similar industries  
  
• A desire to learn and develop sales skills, and the motivation to continue developing professionally 
• Thrive in a competitive environment, with evidence of personal ambition to advance
• Natural ability to go above and beyond to solve the customer's concerns 
• Compassionate and empathetic regarding customer perspective and objectives 
• Willingness to work flexible schedule - requires one weekend day per week and some evening shifts. 

 What We Offer: 

 

As an Inbound Sales agent, you will be working a full-time position with a starting pay of $12/hr in a growing industry. There are team and individual incentives each month as well promotional opportunities. Vivid Seats employees also enjoy our friendly, team oriented environment with a casual dress code, kitchen stocked with snacks and beverages, frequent company lunches, happy hours, and discounted tickets to all your favorite events!  Not only do we have a great work environment, but all full-time employees are offered affordable benefits such as medical/dental/vision/life insurance, 401(k) plan with employer match, and transit plan discounts.