At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data. Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest unstructured data challenges.

Industry & Customer Advocacy Specialist II at Relativity

At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data.

Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below. 

As an Industry & Customer Advocacy Specialist, you will be responsible for building Relativity’s brand reputation by telling customer stories, and helping build strategic industry relationships with analysts and third-party experts that tie into Relativity’s overall marketing initiatives and strategies. 

Responsibilities
  • Build and manage a strong pipeline of customer advocates, conduct interviews, and write about success stories
  • Prepare reports and determine metrics for ensuring effectiveness of marketing plans
  • Assist efforts around various internal and external analyst relations communications; including inquiries, briefings, distribution of important reports, and evangelizing resources internally
  • Work closely with the marketing, sales, and internal communications teams to ensure alignment on key messages
  • Write detailed promotional plans for strategic use of customer wins
  • Assist with the programming and promotion of industry sessions for our annual user conference, Relativity Fest, as well as other major conferences throughout the year
  • Provide customer wins as needed for keynote presentations, internal meetings, etc.
  • Work closely with internal teams to craft effective and consumable outgoing messages
  • Keep up with current e-discovery and related industry trends to ensure effective communications
  • Ensure all external communications adhere to standards and are aligned with Relativity’s strategic objectives
Qualifications

Minimum Qualifications:

  • BA/BS in Communication, Public Relations, Journalism, or at least three years’ experience in a marketing, communications, corporate branding, or a writing-focused role
  • Learn about Relativity and our products, earn a base-level certification within 180 days

Preferred Qualifications:

  • High-level technical acumen; must be able to understand and effectively communicate complex, technical ideas to general audience
  • Excellent oral and written communication skills 
  • High-touch customer service
  • Meticulous attention to detail and strong proofreading capabilities 
  • Proven history of initiative, creativity, and self-motivation 
  • Excellent collaboration skills across interdisciplinary teams 
  • Superior organizational skills 
  • Proficient with MS Word, Excel, PowerPoint, and Outlook 
  • Ability to thrive in a fast-paced, deadline-driven, team environment with shifting priorities 
About Us

Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges. 

If you’re ready to grow with us, we’d love to hear from you.

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Why work with us
We believe in our team members and we want to help you own your career as part of a community of values-driven people who help customers around the world solve complex data challenges. At Relativity, you’ll take on challenging work, but you’ll also partner with talented colleagues, pursue plenty of learning and development opportunities, and have a lot of fun while doing it.
Culture
Our culture stems from our people and our values: - Be an excellent communicator - Exceed the expectations of our customers and your colleagues - Hold yourself and your colleagues accountable - Be humble and stay hungry - Do more with less - Embrace the talents of your colleagues and our customers - Enjoy and be great at your job
Perks & Benefits
medical PPO
dental, prescription
vision coverage,
life and disability benefits
healthcare coverage for each employee at a minimal cost and contribute significantly toward the cost of insuring eligible dependent
18 days of paid time off and 11 paid holidays every year
401k retirement plan - provides employees with the ability to make pre-tax contributions, with company-matching funds, for optimal tax-deferred growth
non-US benefits (if you want to join us at one of our international offices)

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