Inside Sales Representative  

Company Overview:

Cloud5 is the leading provider of High Speed Internet Access, Cloud-based Telephony and Contact Center solutions for the hospitality sector and services over 4,000 properties. We are the preferred partner of the most prestigious hotel brands, REITs and travel companies, and proudly serve independent and branded hotels of all sizes and classes.

Cloud5’s offerings allow hoteliers to streamline operations and reduce costs while modernizing telecommunications infrastructure with highly reliable solutions.

Cloud5’s solutions include a fully featured suite of cloud-based telephony products including SIP Trunking, PBX, Voicemail, Call Accounting, Auto-Attendant, Guest Mobile Device Integration, and Support for Legacy Telecommunications Systems, Customized Voice Reservation Services, Loyalty Program Support, Social Media Services and High Speed Internet Access and Wi-Fi services. For more information visit http://www.Cloud5.com.

Job Summary:

Inside Sales Representative will partner with field sales and support to ensure the long-term success of our customers. This individual will have responsibility of responding to customer inquiries for additional equipment or services and proactively cross-selling and up-selling Cloud5 products. The Inside Sales Representative will act as a liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Duties and Responsibilities:

The Inside Sales Representative is responsible for growing sales of additional equipment and services to existing Cloud5 customers. S/he will be a customer-focused and handle all interactions with customers with a goal of increasing sales while delivering exceptional customer service.

The Inside Sales Representative will work closely with the Support, Technology, Operations and Finance teams to track customer experience with a focus and solving customer issues. The position reports to National Director of Sales.

Other Responsibilities include, but are not limited to:

·         The establishment and maintenance of strong, long-lasting customer relationships. Operating as the contact for properties identified as needing additional equipment and services as recognized by support issues.

·         Proactively canvasing existing customers for potential upgrades or additions based on age of current contract or installed technology. 

·         Continued marketing and sales effort of all Cloud5 services to Lodging Industry.

·         Oversight of the Customer Onboarding Process for new support and services.

·         Must be able to work across multiple departments including: Cloud5 Operations, Support, Project Management, Deployment and other support groups to satisfy customer needs and objectives.

·         As required, provide oversight during new installation testing, including the facilitation and resolution of customer issues and/or concerns.

·         Engage field sales where upgrades or additional service require management company approval or platform enhancements which require sales engineering design.

·         Other duties as presented by Sales Management.

Qualifications:

·         Must be located in the Chicago, IL area.

·         6 year’s work experience either in a technology support or sales role.

·         Data and Voice networking equipment and services a plus.

·         Experience with Lodging Industry a plus but not required.

·         Comfortable working across several different departments.

·         College degree or comparable work experience.

·         Ability to close business while maintaining established sales margins.

·         This position requires extensive telephone and computer work.  Must be comfortable making and receiving over 100 contacts a day. 

·         Familiarity with Microsoft software products a must.  Salesforce knowledge a plus.

·         Independent worker, strong work ethic.

Salary, Plus Commission 

We appreciate all applications; however, only those selected for an interview will be contacted.