SPINS, a Chicago-based SaaS company, is seeking a IT Help Desk Administrator to join our team.

By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products.

WHO ARE WE?

• We eat collaboration and curiosity for breakfast
• We communicate quickly and succinctly
• We believe in roles instead of jobs
• We take initiative independently and hurdle challenges together
• We discuss, debate, decide and do with the same rapidity as we iterate our platform
• We are a talent ecosystem whose health is predicated on each individual’s ability to support every other individual’s success.

WHO ARE YOU?

• Someone energetic, empathic and earnest
• Someone who wakes each morning thinking of which opportunity they will grab today
• Someone that refuses to give up when the path isn’t paved
• Someone that consistently delivers quality work on schedule
• Someone who would rather build the right tool to do the job than wait until they’re handed one
• A creative thinker as adept at looking at the Big Picture as they are at the details

WHAT DO WE NEED?

Our Information Technology and Operations team creates solutions that cover the entire lifecycle of information utilization, from ideation through implementation. The role of IT Help Desk Administrator serves as the primary contact for Tier 1 Desktop issues and is responsible for support tickets and / or work orders from creation to resolution. The Help Desk Administrator needs to be capable of handling multiple priorities; follow through on open tickets to completion, and escalate issues to the senior admins.

The Helpdesk Administrator reports to the Senior Director of IT Operations and will be based in our Chicago headquarters in the River North neighborhood of Chicago.

YOU WILL BE RESPONSIBLE FOR:

• Manage Jira ticket assignments
• Conference room meeting setup & AV assistance
• IT shipping & receiving
• Setup new users (user profiles/laptops/phones/workstations)
• User workstation relocations
• Updates in Active Directory/O365
• Inventory tracking and ordering
• Organize and keep an inventory of all IT Hardware
• Laptop tune-ups (18 month clean & check rotation)
• Clean up old laptops (wipe & reinstall OS)