SMS Assist is one of America’s fastest-growing technology companies and is revolutionizing the multisite property management market with a network of over 20,000 subcontractor Affiliates and 120,000+ client locations, all using the SMS proprietary technology platform.

This technology allows radical transparency of all services performed, so every service is done on time and on budget for our growing list of national and Fortune 500 clients. We aren’t just technology experts. SMS Assist has a 24/7 operational command center at its Chicago headquarters, staffed by highly trained project managers and subject-matter experts focused on delivering knowledgeable, responsive service for every client need.

We are looking for a highly capable candidate with strong analytical and troubleshooting skills. The ideal candidate will be a self-starter, one with the capability to learn new rules and business procedures quickly and on the fly, and a strong sense of responsibility about his/her position. You must be able to work full time and on site at our offices in Chicago, IL.

Core Responsibilities:

• Work closely with development teams to diagnose issues, resolve defects, and make sure that product releases follow project specifications;
• Contribute to the planning process, establishing tasks and forecasts for work;
• Ensure that all projects are delivered on-time, within scope and with high quality;
• Develop a detailed project plan to monitor and track progress;
• Manage changes to the project scope and project schedule using appropriate verification techniques;
• Report and escalate to management as needed;
• Successfully manage the relationship with the client and all stakeholders

 Work Experience requirements:

• The ability to multitask and manage several projects at any given time; a strong attention to detail;
• Solid technical background with understanding and/or hands-on experience in software development and web technologies;
• Excellent client-facing and internal communication skills;
• Strong working knowledge of Microsoft Office;
• Ability to collaborate, act as a team player;
• Experience in an Agile environment;

 Education Requirements:

• Bachelor's degree in Computer Science, or with equivalent professional experience.

 Personality & Style Profile:

• Excellent written and verbal communication skills, in both English and Chinese, is required
• 1 - 2 years of applicable work experience, preferably on a software development team
• High integrity
• Sense of urgency
• Strong work ethic
• Self-starter
• Flexible and adaptable
• Enthusiastic and passionate
• Resourceful
• Detail orientated
• Strong organizational and planning skills
• Analytical
• Open-minded and curious
• PMP certification is a plus

SMS Assist is an Equal Opportunity Employer (EOE)