IT Support Administrator

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What We Do:

Uptake's business is global, disruptive, differentiated and approaches the market in a new way. We help customers identify hidden value and create growth through business and technology innovation, while also enabling cost efficiencies that generate industry-leading business performance. Our team drives this success by connecting customers and partners to the value of the Internet of Things, business-centric architectures, and key technology transitions.

What You'll Do:

We run IT support differently than most companies. At Uptake, we expect our team to be able to handle every ticket— from the first touch through any configuration change, including system administration tasks. We don’t have level 1 support to handle grunt work, or level 3 support to handle complicated technical tasks. We take pride in the fact that we all work on the front line supporting our employees, automate mindless drudgery, and can handle the complicated provisioning and maintenance of our infrastructure.

Responsibilities:

  • Maintaining mostly open source office infrastructure. 
  • Repair and creation of employee laptops 
  • Training new hires on the fine points of IT security 
  • Provision and support of VOIP telephony and telepresence equipment 
  • Support wired and wireless networks, and our VPNs 
  • Documenting and expanding our knowledge base 
  • Asset management and procurement 
  • Support OS X (and Windows) users with everything from software installation to debugging development environments 
  • Thinking of how we can make our coworkers have a more enjoyable, efficient day.
Qualifications:
  • 1+ years experience solving problems and making systems better in a computer-based environment 
  • Ability to use *some* command line 
  • Ability to troubleshoot and fix common issues in your sleep 
  • Intellectual Curiosity 
  • Demonstration that you’re interested in and have done something with technology.
Nice-to-have's:
  • Degree in computer science or STEM area of study 
  • Proficient in the Linux command line 
  • Passion for open source software 
  • Programming experience and ability 
  • Knowledge of identity management / authentication systems
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Location

We are located in River North just right off the Chicago Brown Line stop. We also provide you with a free shuttle service to/from Ogilvie and Union.

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