Rise Interactive is a digital marketing agency, specializing in media, analytics, and customer experience. The agency is a strategic partner, helping marketing leaders make smarter investment decisions, grounded in data insights. Rise manages enterprise-level analytics and campaigns across all channels of digital marketing.

IT Support Specialist at Rise Interactive

Overview

Rise Interactive (http://www.riseinteractive.com), a rapidly growing full service interactive advertising agency, is looking to hire a IT Support Specialist into the Innovation team. We are seeking a detail-oriented, highly motivated individual contributor that is excited about joining a new Innovation department and contributing professionally to an entrepreneurial company with an expanding Fortune 500 client base.

Summary and Scope

The IT Support Specialist is a key position that gets new employees up and running, as well as, keeping the existing Rise team technically productive. You are regularly called a hero for saving someone’s day and making their technology life most impactful and enjoyable. When you are not helping out end users on the Service Desk, you are helping the rest of the team with core projects, or tapping into your endless quest for knowledge by researching new technologies that will benefit the entire company. Assuming a successful training and evaluation period of 3-6 months, you will become a salaried position eligible for benefits.

Responsibilties:

  • Work with the Technical Operations team on projects to improve and streamline the core infrastructure and technology processes of Rise business systems
  • Provide technical support for employees in person, during a phone shift, IM, email, and within our internal ticketing system to help resolve their technical issues.
  • Image, configure, and troubleshoot windows/Mac OS laptop equipment
  • Be a liaison with our network operations team when system-wide issues are identified
  • Administer Active Directory accounts and security groups; assist with integrating AD with external systems as our technology ecosystem evolves
  • Administer our productivity and collaboration products (e.g. Google Apps for Work and Office365) and work with employees to ensure they have access to what they need to be productive.
  • Administer our IT monitoring and management solutions (e.g. malware, desktop administration, etc.)
  • Perform other duties as required or assigned which are reasonably within the scope of the duties enumerated above, including participating in an on-call rotation.



Required Skills

  • 1-2 years experience providing desktop services in a retail or lab environment
  • Bachelor's degree in a computer related discipline required
  • Customer service skills, a sense of urgency, and a hunger to learn are an absolute must have for any candidate
  • Intermediate to advanced level knowledge:
  • Experience with Google Apps
  • Ability to productively work independently and as part of a project group
  • Demonstrates strong organizational and analytical skills
  • Demonstrates exceptional oral and written communication skills
  • Ability to clearly and thoroughly document processes and procedures
  • Ability to correctly identify problems and recommend and implement solutions
  • Possesses a positive and professional attitude, even during hectic periods
  • Ability to effectively support local and virtual / remote co-workers
  • Ability to work positively with managed service providers
  • Ability to effectively plan and re-prioritize tasks and needs throughout the day, week, and month
  • Be flexible. We're growing and we need to continue to change to help the company grow.

Company Reviews

"There is just something in the atmosphere here that seems to have every single person excited about achieving superior performance and remarkable results for our clients, while also helping this company become the best it can be.."
Connor D.
Associate Manager, Global Partnerships
at Rise Interactive
“The main differentiator at Rise is the people and the passion they bring to the job. Everyone comes here every day to give 100% and provide the best possible experience for our clients."
Jocelyn S.
Senior Account Executive
at Rise Interactive
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Why work with us
Currently, we’re over 200-strong and growing. Our extensive recruiting process, which includes a pre-interview analytics exam, ensures our agency is filled with smart, data-driven individuals. We know that having a committed, and curious team is key – and we strive to provide a nurturing, energizing workplace. We’ve been recognized with many accolades for our culture, including the National Best & Brightest Places to Work For list four years in a row. Along with our dedication to hiring Chicago’s most tech-savvy and quantitatively-minded talent, we also love being part of the city’s technology community. We’re proud to have been recognized by Built in Chicago as a Top 100 Digital Employer for the last five years. We’re also a previous Chicago Innovation Award winner, and our CEO has been named to Techweek100’s list twice. To top it off, Rise is located in the heart of Chicago’s Loop, with close proximity to public transportation, and convenient access to stores and restaurants.
Culture
As a fast-growing company, our commitment to culture runs deep and continues to grow and evolve based on employees’ needs. We know that a healthy, positive culture results in an innovative and productive team, and we invest in making Rise a top place to work. We are committed to providing ongoing training and development opportunities, both inside and outside of the office. We also offer employees an open and collaborative environment, providing a workspace that has no true barriers, and that really fosters the creativity of each individual. From celebrating award wins and agency accomplishments, to arcade games and Beer Fridays, and frequent team-building events in our office lounge, we always encourage collaboration and camaraderie among our employees. Risers believe in working hard and playing hard – and it shows in our ability to deliver top results for our clients, while having fun.
Perks & Benefits
Quarterly Happy Hours
Beer Fridays
Casual Work Environment
Robust health, vision, and dental benefits
Paid Time Off & Company Holidays
Alternative Seating & Work Spaces
Training & Development Resources
Volunteer Opportunities
Comprehensive Savings Program

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