PowerReviews delivers a leading Consumer Engagement Engine that helps more than 1,000 active brands and retailers worldwide engage with consumers everywhere at the moment of purchase. A true Software-as-a-Service that is easy to implement and customize, PowerReviews provides customer review and Q&A capabilities that are proven to drive sales, improve the customer experience, and create actionable insights.

Key Responsibilities

• Proactively managing a portfolio of maintenance renewals to drive on-time customer retention and renewal rates

• Executing all aspects of the sales process including pricing, customer negotiation and contracting processes within our internal CRM

• Presenting account overviews and product opportunities along with the renewal discussion to identify upsell opportunities and additional opportunities for account growth

• Following up on identified opportunities from other internal teams within established client accounts to upsell new products

• Managing multiple renewals at one time

• Partnering with the Client Success Directors to manage the day-to-day relationships with our customers.

• Interacting and collaborating with the sales team

• Building and managing a renewal pipeline and forecasts for these accounts

• Leveraging team-members and senior staff to support and accelerate the sales process

• Drafting and delivering proposals

• Closing sales within defined markets and achieving annual sales targets

Requirements

• Bachelor’s degree required

• 2+ years in SaaS renewal/up-sell experience

• Excellent MS Office skills - PowerPoint, Word, and Excel

• Ability to manage processes and tasks with minimal support (will be sole person in renewals for a period of time, so management of the process, customers and renewals without administrative support will be a requirement)

• Ability to multi-task and prioritize many different projects and tasks in a fast-paced environment

• Self-starter with experience starting and growing teams

• Team player

• Experience utilizing Salesforce.com processes for customer engagement and contract processes

• Effective presentation skills

• Mature written and verbal communication skills

• Flexibility, adaptability, and project management skills

• Positive attitude