Junior Account Manager

| Hybrid
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Supply is seeking a Junior Account Manager to work closely with the Midwest team to manage our growing base of Independent Sellers and Parking Operators. Offering an opportunity to gain experience in sales, operations, account management, and shape the future of the company with a new Independent Seller platform! You’ll start by assuming an existing portfolio of independent sellers and some smaller operators with 1-2 locations already on the SpotHero platform. You’ll work with these sellers/operators to make these locations better and expand the relationship within these accounts. You’ll then focus on adding more accounts (new independent sellers and smaller operators) to your portfolio and expanding our relationship within their portfolio.



Who we are: SpotHero is a rapidly growing tech company that’s making life easier for the daily driver. Drivers across the nation use the SpotHero mobile app or website to reserve discounted parking on-the-go or in advance.


 


What will you do?


Account Management (Farming):


Independent Sellers in Chicago



  • Taking over Independent Sellers portfolio for Chicago


    • Mediating seller/operator issues

    • Answering questions about SpotHero processes

    • Explaining control panel

    • Improve rates to optimize revenue


  • Develop new platform for Independent Sellers


    • Work with cross-functional team to create new platform for Independent Sellers


      • Product, Supply, Hero’s

      • Make the process bigger, better, and easier



  • Smaller Chicago Parking Operators


    • Taking over an existing portfolio of smaller Chicago parking operators with 1-2 locations on the SpotHero platform

    • Working with them directly to optimize their existing locations and adding more of their locations not already on SpotHero



Closing new business with Independent Sellers & New Operators (Hunting)



  • Potential New Independent Sellers (private parking spaces) in the Chicago area and eventually nationwide


    • Vetting sellers to ensure that they align with our values

    • Advising on best price of rates

    • Educating leads on how SpotHero works, and why they should list with us



 


You are:



  • Dynamic. You’re able to combine analytical thinking with interpersonal skills to manage and expand high quality partnerships.

  • Independent. You not only enjoy, but also thrive in, unstructured environments.

  • A closer. You are confident and people like talking with you. You care about helping people get the most out of our services and aren’t afraid to ask.

  • Naturally curious and innovative. Extremely creative and constantly looking for ways to improve upon things.

  • Organized. Your mind is a steel trap. You follow through on your commitments and are incredibly attentive to detail.

  • Communicative. You are the point of contact for our parking operators and strive to ensure that every partner is as in love with SpotHero as we are.


 


Pre-Requisites:



  • Bachelor's Degree or higher

  • History of consistent professional growth and advancement

  • Track record of using creativity to drive success


 


What we are offering:



  • Career game changer – A truly unique experience to work for a fast growing startup in a role with unlimited potential for growth.

  • Excellent benefits – We cover 90% of Medical Premiums, 50% of Dental & Vision Premiums, and offer company sponsored Life Insurance.

  • Flexible PTO policy and great work/life balance – We value and support each individual team member.

  • Fun perks like snacks, catered lunches, happy hours, wellness programs, and SpotHero swag.

  • Annual parking stipend (duh – we're a parking company!).

  • The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.

  • A workplace recognized as the Startup of the Year by Built in Chicago and one of Chicago’s Best Places to Work for Women Under 35 by Crain’s Chicago Business.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • DjangoFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • BrazeCRM
    • MailChimpEmail
    • MandrillEmail
    • Oracle ResponsysEmail
    • MarketoLead Gen

Location

Our custom built office is located in the heart of the Loop, close to the Brown, Orange, Pink, Purple, and Red Lines.

An Insider's view of SpotHero

What’s the vibe like in the office?

There's a lot of collaboration and positive energy throughout the entire day at SpotHero. There are a lot of funny people that work at SpotHero; it's hard to get through the day without a few genuine hearty laughs, which is a really fun way to take a break from being nose deep in a project.

Michelle

Account Executive

How does the company support your career growth?

There’s so much room to grow at SpotHero. From the very beginning, I was encouraged to think about my career goals and steps I could take towards achieving them. I recently made the transition to a new team, and everyone has been incredibly supportive as I learn a new skill set and look to further grow my career!

Maggie

Digital Marketing Specialist

What is your vision for the company?

I joined SpotHero to contribute to the future of mobility as I imagine walking down the street with my pre-school aged children one day and being able to point out aspects of the mobility ecosystem that I played a role in building. In this vein, I believe SpotHero will emerge as the platform that powers the last quarter mile of mobility.

Paolo

Chief Business Officer

What are SpotHero Perks + Benefits

SpotHero Benefits Overview

We offer our employees a way to find community through Employee Resource Groups. We currently have six different established groups and evaluate offerings on a semi-annual basis.

In the US we cover up to 90% of Medical Premiums, 50% of Dental & Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave.

Flexible PTO policy and great work/life balance – We value and support each individual team member.

Annual parking stipend – we help people park!

Culture
Volunteer in local community
SpotHero participates in local volunteer activities such as installing art galleries in elementary schools with I Paint My Mind and building homes with the House That Tech Built.
Partners with nonprofits
Through our monthly bake sales we partner with nonprofits such as C.A.R.E. Animal Rescue, Center on Halsted, and ALIVE rescue.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
In addition to our DEI Task Force team, we also have a number of ERG's including African Americans/Blacks at SpotHero, Neurodiversity ERG, Women at SpotHero, LGBTQ+ ERG, Parents at SpotHero, etc.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
We cover Short Term Disability at no cost to you.
Dental insurance
Our competitive Dental plan is through Guardian. Our plan has a unique rollover benefit to encourage plan use. In addition to child orthodontia, we are proud to offer adult orthodontia coverage!
Vision insurance
Our vision plan is through Guardian through VSP Choice Network. Our plan has a low co-pay for your annual exam and includes an annual stipend for lenses or frames.
Health insurance
Our medical plans are through Blue Cross Blue Shield, and we offer a High Deductible Health Plan with no employee payroll contribution required. We also contribute to HSA accounts on your behalf.
Life insurance
SpotHero covers Life & AD&D coverage, up to 100% of your salary, at no cost to you.
Pet insurance
Wellness programs
Team workouts
SpotHero sponsors an annual fitness challenge where employees can participate in hydration, sleep, and fitness challenges.
Mental health benefits
Financial & Retirement
401(K)
You’ll have the opportunity to take advantage of traditional and Roth savings options with financial advisers at Fidelity Investments who are ready to assist with your retirement planning.
401(K) matching
SpotHero's 401k plan matches 50% for an employee's contributions up to 6% of their annual based salary.
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We provide three months of parental leave for all employees.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Fantastic Eats - Take a break and enjoy some grub with the team, catered weekly from your favorite Chicago spots. For a midday pick me up, choose from our endless variety of snacks. • Team Events - From WhirlyBall and ice skating to rooftop happy hours and spontaneous ice cream parties - we're always looking for new ways to have fun together! • Casual Work Environment - Be comfortable while you work. Take a nap if you need it or squeeze in a few yoga poses between meetings. • Employee Wellness Program. We encourage work/life balance through financial wellness talks, meditation sessions, and mind & body nutrition education. Plus, we encourage our team to get out and give back to our local community. • Professional Development. We support personal and professional development through mentorship programs, diversity & inclusion trainings, and learning how to work with one another based on our personality types.

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