Junior Operations Analyst
GrubHub is the nation's leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The GrubHub portfolio of brands includes GrubHub, Seamless, MenuPages and Allmenus. The company's online and mobile ordering platforms allow diners to order directly from thousands of takeout restaurants across the country and London, and every order is supported by the company's 24/7 customer service. GrubHub has offices in Chicago, New York City and London.
With a career at GrubHub, you can order your cake and eat it, too!
We are looking for a data obsessed Junior Analyst to support our rapidly growing Operations organization. This role will establish processes and collaborate with stakeholders across the organization to ensure that we are collecting and distributing key metrics in regards to our Delivery Operations.
Operations is an exciting and growing area at GrubHub, and we are looking for disruptive, entrepreneurial individuals to help innovate and develop products in this space.
Responsibilities:
Build basic reports in Excel and SQL and manage all day to day reporting on business operations
Organize and maintain data for reporting. Distribute data / reports to appropriate audiences and ensure there is a consistent understanding
Establish processes and procedures in order to efficiently process any data needs/requests
Develop a strong understanding of key data sources and their users across the organization; ensure their needs are being met, and communicate requirements to appropriate analysts
Track operational issues & ensure that one-off incidents and other qualitative information from business operations is properly tracked, reported, and followed-up on.
Run daily order forecasting model and share with Driver Specialists
Qualifications:
Bachelors Degree
1-2+ years relevant experience
Good understanding of data and analytics- Excel and SQL experience required
Highest standards of accuracy and precision; extremely organized
Excellent verbal and written communication skills
Highly-driven, independent and self-motivated