Manager of Customer Care
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Manager of Customer Care
About You
• You have a passion for men’s fashion and an overwhelming desire to win every customer for life.
• Your colleagues consider you to be the most personable person they’ve worked with.
• You pride yourself on being a creative thinker with a drive for success.
• You’re an advocate for the customer and putting their needs first.
About Us
The Tie Bar is a Chicago-based, direct fashion brand that is disrupting the men’s accessories space. We are the #1 e-commerce destination for high quality, affordable ties, socks and other accessories. We're a small, entrepreneurial team with big ambition. We have the wind of a strong brand and established traction at our back.
“Tie-ing” your passion to the opportunity
Reporting directly to the CEO, you will lead a growing team of 6-8 service members in igniting the transformation of our customer service experience and differentiate The Tie Bar from the rest.
Being detail oriented, having an entrepreneurial spirit and positive attitude will drive our service team to the brink of success with every customer interaction. You will help to maximize profitability and work to analyze data, understand trends and develop actionable recommendations.
With a proven track record of working cross-functionally to increase productivity and drive results. You are an enthusiast for proactively seeing potential problems and being able to organize a successful solution. Drive the team forward through motivation and clear communication in order to best support our growing customer demands.
Requirements
• 5+ years of work and management experience in customer experience and service roles
• Familiarity and understanding of common online retail customer pain points
• Experience setting up and working with customer experience software tools
Here is your chance to work with a world-class team and grow a local Chicago brand that you are proud to be part of. Apply Today!
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