Manager, Field Services
Uptake's business is global, disruptive, differentiated and approaches the market in a new way. We help customers unleash hidden sources value and create growth through business and technology innovation, while also enabling cost efficiencies that generate industry-leading business performance. Our team drives this success by connecting customers and partners to the value of the Industrial Internet of Things (IIoT), Big Data, actionable analytics, and smart applications using Uptake’s innovative technology platform.
The Manager, Field Services is responsible for managing and implementing large scale, complex solutions based on Uptake’s technologies to solve the inherently difficult business problems of our customers. Whether it is a system to ingest streaming data from hundreds of sensors to detect operational anomalies leading to catastrophic failure of a rotary mining drill - or a solution that helps predict the best course of antibiotics for a hospitalized patient - our Field Services manager leads the charge for Uptake on the ground, ensuring our customers capture the immense value of our solutions.
Some of the things you may find yourself doing:
- Lead the detailed analysis of process and systems, looking for new opportunities to create business value using the Uptake technology platform
- Assist with the visioning and design of end-state solutions that capture business value and communicate to customer stakeholders; develop a product roadmap for implementation
- Work to identify the internal and external data sources needed for the solution and help with the preparation of the data for the Uptake data science teams
- Work with the data science team to prepare the data for analysis and model development
- Lead the effort to build interfaces with the customer’s systems using interface engines
- Manage several technical milestones relative to application interfaces, configuration, testing and managing defects
- Lead sprint teams, manage scope, communicate progress, and remove any and all blockades to project success
- BS/MS with a preferred concentration in Engineering or Computer Science, MBA desirable
- Solid understanding of concepts and technologies behind Big Data Analytics, Predictive Analytics, Predictive Maintenance, and the Industrial Internet of Things (IIoT)
- Knowledge of SQL and NoSQL database technologies
- Knowledge of data transfer technologies
- Domain expertise in one or many of the industry areas of focus for Uptake: Healthcare, Transportation, Mining, Energy, Construction, Agriculture, and Insurance.