Principal Duties & Responsibilities: 

• Manage supervisors and subordinate team members in maintenance, support and technical project work to ensure objectives are met
• Collaborate with other leaders and teams as necessary to resolve operational problems and minimize cycle time for problem resolution or implementation
• Ensure operations are managed effectively and to budget
• Leverage continuous improvement and root cause analysis methodologies to eliminate waste, improve processes and service level objectives
• Manage the team in contributing to Information Security Standards development, tool selection, and documentation
• Pursue opportunities for knowledge transfer and instruction within the team and with other teams as appropriate
• Manage the standardization and implementation of administrative processes to allow for transition of repeatable work to level-one support
• Oversee the relationship of an external level-one support provider
• Sustain segregation of duties conflict levels as agreed upon with the Controls Compliance  and Information Security Governance, Risk and Compliance teams
• Work in conjunction with the Security Risk and Compliance team to establish policies and report on key risk indicators
• Analyze access issues where business structure/operating procedures do not align with the overall global security framework
• Recommend and manage operational budget to ensure infrastructure supports and aligns with corporate initiatives
• Lead and manage department in the selection of vendors, devices,  tools and resources; and provide input to leadership to support supplier management efforts
• Using performance excellence tools, develop, monitor and assess individual staff performance to provide timely feedback and promote team effectiveness
• Develop and deliver comprehensive reviews of performance per corporate HR guidelines
• Manage and hire Team Leads, employees, interns and/or consultants
• Communicate summary of unresolved or suspected security exposures, misuse or noncompliance situations to leadership
• Guide team to analyze, develop and implement security solutions which protect the information assets while enabling business functionality; participate in projects as required
• Develop, adopt and engage others in Continuous Improvement concepts
• Provide subject matter expertise, as requested for: Architecture, Planning and Roadmap sessions
• Ensure the team provides compliance with SOX identity management requirements and assessment targets.  Complete SOX testing and action plans, if applicable, within the established due dates.  Ensure timely communication of changes to SOX processes and controls to EPS Compliance Coordinator
• Align Corporate and EPS goals to S.M.A.R.T. Enterprise Security objectives
• Cultivate a team environment that balances risk and creativity in quickly responding to business opportunities

Education:

• Bachelor’s degree in Information Systems or related degree, or equivalent job experience.  Masters in Information Systems is preferred
• 5 to 7 years management experience in the following areas:

• Developing and managing technical teams ranging in size up to 15 individuals
• Managing budgets ranging in size up to $3M
• Workload prioritization experience
• Managing large projects or programs

 Experience:

• Foundational understanding of SAP (i.e. ECC, CRM, SRM, BI, etc.)
• Basic understanding of Role based Access for SAP Security
• 6+ years of experience or training in Security fundamentals
• Highly self-motivated
• Strong attention to detail
• Ability to effectively prioritize and execute tasks in a complex environment
• Solid understanding of standard business processes including Change Management, Problem Management, Work Prioritization, Quality Assurance, and Continuous Improvement best practices etc.
• Strong client relationship management skills
• Very strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Strong interpersonal and conflict management skills
• Demonstrated ability to motivate, mentor, coach and lead technical and non-technical teams; must be able to work directly with individuals at all levels of the Company