Outcome Health (formerly ContextMedia) delivers better health outcomes and impacts the human condition positively through technology. Founded in 2006 by Rishi Shah and Shradha Agarwal, the company has doubled each year in its scale of technology implementation at outpatient health care facilities, business partnerships with global life sciences and medical device companies, product innovation and team growth. Decision platforms such as digital anatomy boards, interactive educational tablets and mobile connectivity in consultation rooms deliver measurable outcomes through actionable intelligence on conditions, treatments and lifestyle changes to improve the quality of life.
WE ARE OUTCOME ACTIVATORS
We are a health-tech company on a mission to activate the best health outcome possible for every person in the world. We solve hard problems - healthcare is a fragmented industry and we’re transforming it by creating an ecosystem through our technology platform that brings together all the players to collectively improve patient outcomes. Our team is entrepreneurial and thrives in ambiguity with a strong commitment to scrappy excellence to drive patient impact. We empower every Outcome Activator to own their decisions and outcomes in service to the mission, while also contributing to a collaborative environment that’s communally competitive.
With hubs in Chicago and NYC, we've been growing 100% YoY and will impact half a billion patient visits in 2017, as physicians, life science companies and patients adopt our technology platform to make better health decisions during the most critical moments at the point-of-care. With 200,000 physicians already utilizing our portfolio of 5 current products at their practices, we still bring a fresh outlook to our pursuits with humble invincibility, whether you’re new to the family or have been hustling with us since the beginning.
Join our family to activate good in the world.
WHO ARE YOU
Member Solutions Executives (MSE) own our client (member) relationships with physician practices and healthcare systems nationwide and proactively strengthen communication to understand member needs, capture feedback and help improve our product offerings. This role also involves up-selling new product offerings to existing members, obtaining referrals for network growth, and technical troubleshooting. This position is the backbone of Outcome Health's business success - by serving our valued customers/members who are the life-blood of our business model with empathy, positivity and urgency. The MSE team quarterbacks upkeep and maintenance of devices, deepens and strengthens relationships, and improves and up-sells products and features to forward our company mission of empowering, educating and inspiring patients to live healthier.
MSEs have great amount of autonomy to deliver the best customer service by exercising independent judgment and creative problem-solving. You will handle and resolve grievances, but more importantly, you will represent member interests and consult with product teams and leadership to drive innovation, improve member relations and scale operations. The MSE position requires extensive phone interaction, relationship management skills and expertise coordinating between internal teams and member clinics.
- We are looking for intelligent, hard-working, and detail-oriented individuals who have quota-driven sales and account management and retention experience.
- Demonstrated ability to collaborate with multiple stakeholders, both internal and external, and bring a positive, enthusiastic attitude to work.
- Prior experience working in a fast-paced environment, managing multiple deadlines and interfacing with a diverse group of team members is a plus.
- Strong communication skills required, both verbal and written, as well as comfort with phone interactions for several hours each day.
Interested in Learning More? Hear from MSE team members - watch this video!