Position: Holiday Season Member Service Agent

Location: Chicago Loop

About Raise

Raise, the largest marketplace for gift cards, connects consumers to buy discounted gift cards from more than 3,000 brands or sell their unwanted gift cards for cash. As the leading retail technology partner with more than 300 national brands, Raise offers a new type of digital payment for retailers.

Since the marketplace launched in 2013, Raise has saved consumers more than $140 million and has received $147.2 million in funding from Accel, Bessemer Venture Partners and New Enterprise Association.

Job Description

As a member of our Member Services team, you will develop a deep understanding of the gift card industry and flow of our marketplace. You will be in contact with current and potential Raise members on a daily basis, tasked with providing effective, proactive and quality support in a fast-paced call center environment.

This position would require afternoon and evening shifts as well as working weekends.

Responsibilities

• Assist Raise members with general inquiries via email
• Provide prompt and thorough resolutions for Raise members regarding marketplace use and orders
• Provide professional communication to both buyers and sellers
• Maintain productivity goals, including 65 emails per day
• Based on performance, potential to work on live chat and vocal support
• Provide detailed documentation of problems that arise within the marketplace
• Work with multiple teams across Raise to identify current and potential future inquiries and collaborate on effective resolutions
• Work from home not available

Skills & Qualifications

• ­College Juniors, Seniors, and recent grads preferred
• Excellent verbal and written communication skills
• Previous experience with CRMs and Zendesk, Service Cloud, Salesforce preferred
• ­Ability to multitask and prioritize
• Strong team player who can work independently
• Previous 1-2 years customer service background a plus
• Previous call center experience highly preferred
• Can adapt and be flexible with changing environments

Scheduling

• Must be available Saturday and Sunday (shifts no later than 8:30pm)
• Morning and Night shifts available
• Seasonal role November 6th - January 5th (Flexible end date)
• Required to work Black Friday 11/24 and Cyber Monday 11/27
• Three days off pre approved prior to start date - please provide days off with resume
• Consecutive days off provided

Apply Today

The position will be filled as soon as the right candidate is found!

All candidates subject to credit and background checks at the time of offer

Equal Opportunity Employer M/F/D/V