Merchant Support Assistant

Working at Belly is not a job. It’s a career game changer.

We want you...

But who are you?

You enjoy building relationships with different types of people. You love to maintain contact and be the go-to person for Belly merchants. You’re the "talk your ear off" kind of guy or gal, but also know how important it can be to listen and be someone’s sounding board.

As the Merchant Support Intern, you will own responsibility for Belly’s merchant experience. You ensure that merchants receive the maximum value from their investment by providing timely support, world-class service, and technical support.

This is a part-time, paid internship spanning 8-10 weeks.

What you will do:

• Provide basic technical support and operational assistance to Belly Merchants and customers.

• Identify Merchant service needs and resolve issues in a timely manner

• Manage inbound support channels via email and phone.

• Develop and maintain strong rapport with merchants; be empathetic, patient and have a genuine interest in their business

• Review and update activity on Accounts in Salesforce.com

• Route Merchant Success questions to appropriate Account Manager

• Attend training to update product knowledge

What we can offer you:

• A truly unique experience working with a fast growing startup

• Competitive hourly pay

• Backing from great investors who have a knack for investing in game changing tech companies such as Facebook, Groupon, and Airbnb

What you need:

• 0-1 year customer service experience within a call center or retail customer service environment

• Must be a dedicated individual who enjoys helping others and has an exceptional work ethic

• Be a self-starter with a positive, solution-oriented attitude

• Proficient in and/or have a high interest level in technical products

• Excellent communication skills

• Extremely organized and detail-oriented

• Be flexible and excited about adapting to new situations, responsibilities, and an ever-changing startup environment

• Experience using Salesforce.com a plus