Enova
Chicago, IL
Hybrid

Monitoring Team Manager

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Monitoring Team Manager
  • Job Description

    Technology Operations Monitoring team:

    Our Monitoring team builds and maintains a platform which allows us to be aware of any potential issue within our enterprise systems and products. The Monitoring team is ultimately responsible for ensuring all systems, services and business KPIs are monitored and any undesirable results send alerts to the appropriate audience. Through monitoring, systems knowledge and research, we actively seek to eliminate problems.

    We speak this language:

    Customer service, automation, efficiency, ownership.

    This is where YOU come in:

    • Manage and motivate your team to push the.
    • Provide coaching, training and mentorship to members of the team.
    • Identify trends and areas where the team can improve while implementing best practices
    • Hire and grow talent to support TechOps objectives.
    • Work closely with the Sr Management to monitor team morale and ensure team members are productive, engaged and motivated
    • Develop and move forward the vision, architecture, deployment and continuous improvement of Enova's enterprise monitoring.
    • Work closely with the business stakeholders and our Software Engineers to ensure all business KPIs are monitored as part of SDLC.
    • Run voice of customer meetings to ensure monitoring efforts are meeting customer expectations and identify opportunities to better serve our stakeholders.
    • Coordinate among cross-functional teams (operations, software engineering, marketing, analytics, product management, IT, etc.) to execute high-impact projects.
    • Build and maintain strong and productive relationships with our customers and internal service providers.
    • Prioritise team workload.
    • Conduct ongoing continuous improvement efforts across all facets of the teams’ responsibilities.
    • Ensure our customers are educated on maximizing the utilization of our monitoring platforms
    • Drive automation and standardization of monitoring enterprise wide.

    You’re right for this job if you:

    • Have a proven record of building and maintaining strong relationships with customer and internal service suppliers.
    • Have the desire to mature an advanced the monitoring function
    • Have strong record of growing and recruiting top talent
    • Have strong project management experience
    • Have a Bachelor’s degree in Computer Science, Engineering or equivalent

    Kudos to you if you:

    • Have experience with application and business KPI monitoring
    • Believe in Continuous Improvement
    • Have experience with Cloud infrastructure
    • Have hands on Splunk, ELK, NewRelic and DataDog experience

    Job Location

    175 W Jackson Chicago, IL 60604

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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