We look at the Onboarding Operations team as the wizards behind the curtain of our gateway - this makes sure that all of our merchants get up and running as seamlessly as possible. As a member of this team you will be a set-up guru. You will help merchants get rolling with the Braintree product suite and handle all custom set-ups.  You look at the details, line it up with your vast knowledge of our product and our partners, and make everything great. You love getting the details right and providing white glove service to internal teams that make their lives easier. If you think that working with risk and underwriting professionals seems boring, you CLEARLY haven’t met our team – get ready to trade quips with your colleagues while dodging nerf bullets. Please note this is not a merchant facing role (but we have lots of other growing teams that are!).

Responsibilities:

• Become an expert of the ins and outs of how our gateway works - don’t worry, we’ll train you on this part!

• Help other teams troubleshoot issues involved with merchant account setups

• Accurately and effectively input and edit information in multiple systems

• Tackle multiple new partnerships with zeal

• Develop processes and documentation that will help with our evolving suite of products.

• Update pertinent information for customers in Salesforce, and setup their new merchant accounts in our gateway

• Update internal wiki with information about the industry and general instructions

• Trek boldly in unprecedented territory of the payments space.

Requirements:

• 0-3 years of experience working with data (recent grads welcome!)

• Bachelors degree preferred

• A do-er – someone who is obsessed with details and getting things right

• Someone who embodies customer advocacy

• An organizational phenom – you enjoy having everything in its place

• A collaborator – someone who has previous experience liaising between various departments and persons

• A comfort with repetitive tasks and an eye for detail in a high-volume environment

• Must be change-tolerant and eternally nimble in a moving landscape

NOTE: We'd love to hear about a detail-oriented project you've recently tackled in your cover letter!