Operations Associate - DC
SpotHero is seeking a sharp, personable, and highly-organized Operations Associate to support our DC market’s growth, customer satisfaction, and operating efficiency. As our first employee based in D.C., you’ll act as SpotHero’s primary brand ambassador to both our clients and our customers. You’ll be responsible for the success of the market and ensuring user satisfaction, making you the key factor in delivering on our promise of making life easier for drivers in the Capital City!
Who we are: SpotHero is a rapidly growing tech company that’s making life easier for the daily driver. Drivers across the nation use the SpotHero mobile app or website to reserve discounted parking on-the-go or in advance. Awarded 2015 Startup of the Year by Built in Chicago!
What will I do?
- Ensure that our customers and operators have an excellent experience by collaborating with our Marketing, Tech, and Customer Service teams to create and implement initiatives that drive satisfaction.
- Analyze operational issues, identify the best course of action, and use emotional intelligence to effectively communicate solutions to our partners.
- Drive process improvement by identifying inefficiencies and implementing workflow enhancements to benefit the company.
- Accelerate market growth by teaming up with our D.C. account executives to initiate and execute impactful projects.
- Have a great time! You’ll be out and about in D.C. representing SpotHero as our resident expert in the Nation’s Capital.
Who you are:
- A self-starter. You’re a team player, but also thrive when working independently.
- Innovative. You’re a creative and determined problem solver; you think outside of the box and are constantly looking for ways to improve upon things.
- Organized. Your attention to detail is superior and you have perfected your time management skills.
- A people pleaser. You have a positive attitude and are determined to make people happy - you go above and beyond to win people over.
- A strong communicator. Your verbal and written communication skills are outstanding and enable you to clearly articulate ideas to anyone and everyone who crosses your path.
Pre-Requisites:
- Bachelor’s degree
- Knowledge of the D.C. metro area
- A valid driver’s license and access to a vehicle
- Experience working in the parking industry is a major bonus
- Proficiency in Amharic is a plus
What we are offering:
- Career game changer - A truly unique experience to work for a fast growing startup in a newly disrupted industry
- Excellent health benefits & flexible PTO policy
- The freedom to work independently and also collaborate with our fun, innovative, and passionate team
- Great work / life balance – we value and support each individual team member