Part-Time Customer Care Agent
Unique opportunity with a mobile marketing leader
We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. Catapult, our mobile engagement platform, enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Android Pay and mobile web campaigns — all through a single interface. Vibes has delivered more than five billion mobile experiences on behalf of customers that include Chiptole, Gap, Old Navy, Home Depot, Pet Smart, Foot Locker and Allstate, and is recognized as one of only four Tier 1 aggregators by the The Common Short Code Administration (CSCA). To learn more about Vibes, visit www.vibes.com.
We are currently seeking a detail oriented Customer Care Agent to join our Customer Care team as a part-time employee. The top candidate will possess strong interpersonal skills, interest in mobile marketing, and excellent customer service skills and computer skills. The Customer Care Agent will professionally and courteously handle customer service calls in compliance with company policies and directives. This is a part-time opportunity, working evenings and weekends with the opportunity to work remotely.
Responsibilities:
- Provide 24/7 fast, friendly and accurate customer, client service and tech team front line support for program, product and system issues and questions.
- Maintain primary ownership of customer care needs for unexpected and time sensitive incident management, tracking, and resolution.
- Monitor key connectivity systems, platform tools and live event activations to help ensure they are functioning at optimal performance levels.
- Additionally the team functions as support for the Sales and Service team to address FAQ’s, assist with product training, campaign set-up, reporting, etc.
Requirements & Qualifications:
- Ideal for college students or recent graduates looking for hands on experience to build mobile marketing expertise
- Must know MS Office (Word, Excel, PowerPoint and Outlook)
- Must be organized, motivated and detail-oriented
- Must be able to juggle multiple projects and work well under deadlines
- Strong communication, project management and critical thinking skills
- Comfortable testing, troubleshooting, and communicating findings
- Strong attention to detail and ability to complete large volumes of work efficiently and effectively
- Professional, reliable, driven and results-oriented
Our Core Values:
- Respect, Honesty, and Integrity for All Stakeholders
- Always be Learning
- Relentless Focus on the Customer
- Never be Satisfied
- Create Value
- Seek Accountability and Ownership
Vibes is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast paced organization and industry.
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