Since launching in 2013, Reverb.com has grown into the world’s most popular music gear site, connecting millions of people around the world to the gear and the inspiration they need to make music. Our growing team comes to work each day to make Reverb the best place for musicians and music lovers to buy, sell, and learn about music gear.

Part-time Customer Engagement Specialist- Amsterdam at Reverb.com
Reverb.com is a marketplace for music gear that has changed the way musicians buy and sell online. Over the last 4 years we’ve grown into the largest music instrument website in the world. 
 
We are looking to hire a gear-crazed musician to help support our rapidly expanding community of European musicians. The role will be based in our new offices off the Vondelpark in Amsterdam.
 
This role will involve supporting users as they buy and sell on the site, proactively growing our seller base, and handling a broad range of other tasks associated with a small, fast growing company. 
 
Customer service experience is a must as this position will largely involve communicating with our customers via email, phone and on-site chat.   
 
Requirements:
  • Knowledge of music gear brands, models, and history.
  • Excellent written and verbal communication skills.
  • The ability to learn new programs, type quickly and generally multitask on a computer.
  • A knack for customer service.
  • Fluency in English and either German or French.
  • Ability to work approximately 30 hours/week.
 
Responsibilities:
  • Actively manage and respond to user issues and inquiries through support ticket platform.
  • Guide and help users via on-site chat and phone. 
  • Monitor and police site activity including messages, offers and orders.
  • Provide account management assistance for European sellers on Reverb.
  • Actively recruit new potential European Reverb sellers. 
  • Broker resolutions to disputes between buyers and sellers.
  • Encourage sales, listings and other activity on Reverb.
  • Assist in the packaging and shipping of Reverb merchandise and other items.

Company Reviews

There's a spirit of innovation and reinvention here that cuts across all departments and initiatives. The fact that it's all focused on music and musicians makes this an absolutely ideal workplace.
Dan Orkin
Director of Content
at Reverb.com
I love working at Reverb because we manage to move forward at blistering speed without sacrificing quality. Come join us if you're interested in short feedback loops from both customers & coworkers.
Nate Delage
Senior Developer
at Reverb.com
Reverb has established a culture that harnesses potential and encourages growth. If you have an idea or an interest, you’re encouraged to speak up and pursue it.
Carly Smith
Assistant Editor
at Reverb.com
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Why work with us
In the past year, we’ve doubled our revenue and headcount — and we remain as obsessed as ever with making it easy to buy and sell music gear online. Why? Because we think the world would be a better place if there was more music in it. We’re looking for builders, thinkers, and doers who want to make an impact at the intersection of music and tech.
Culture
When you blend the music and tech industries and add in some of the most creative and passionate minds in the business, you get meaningful work, endless growth opportunities, and lots of impromptu in-office jam sessions. At Reverb, regardless of your title or department, you’re encouraged to - and rewarded for - speaking up and taking chances.
Perks & Benefits
Competitive salary and stock options in a high-growth company
Flexible vacation and sick days
No-bureaucracy environment where ownership and initiative are valued
Discounts on music gear
100% coverage on health insurance and a healthy work environment
Open, loft-style workspace conveniently located near the Paulina Brown Line
401k with 4% match

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