Pre-Sales Solutions Associate

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 Unique opportunity with a mobile marketing technology leader (SaaS)

We help marketers unlock new revenue by arming them with the technology and expertise they need to succeed in mobile marketing. Catapult, our mobile engagement platform, enables marketers to easily manage all mobile communication channels including text messaging, push notifications, Apple Wallet, Android Pay and mobile web campaigns — all through a single interface. Vibes has delivered more than five billion mobile experiences on behalf of customers that include Chiptole, Gap, Old Navy, Home Depot, Pet Smart, Foot Locker and Allstate, and is recognized as one of only four Tier 1 aggregators by the The Common Short Code Administration (CSCA). To learn more about Vibes, visit www.vibes.com. 

At Vibes we pride ourselves on living our core values as well as our culture. Here is a quick glimpse of Vibes' environment and culture: http://chicagocreativespace.com/vibes

Vibes is seeking Pre-Sales Solutions Associate who will work with our sales team to help create the materials and presentations that we use in the sales process for representing our mobile marketing solution, and the value it drives for our clients. The top candidate will develop extensive knowledge of our mobile marketing technology offerings and clearly articulate how our cloud-based server, Catapult, can be leveraged to deliver industry-leading mobile marketing programs. Working in partnership with our sales team, the right candidate will have a balance of technical, creative and strategic skills. We are seeking an energetic professional with high career potential that has demonstrated success in a pre-sales role. This is an exceptional opportunity to contribute to an exciting and critical chapter in Vibes’ growth and success. This position reports into the Pre-Sales Solutions Manager and is located in downtown Chicago at 300 W. Adams Street.

Responsibilities:

  • Act in a consultative capacity with the sales team and prospects to identify mobile marketing needs and requirements that address key business challenges.
  • Work to present an articulate response for how Vibes’ platform & solution can meet those requirements.
  • Be a product expert and trusted advisor in the mobile marketing space during the sales cycle, including working closely with prospects and the sales team to present and demonstrate individual customer journey solutions and bring innovative solutions to life.
  • Drive both marketing and technical conversations with digital/CRM and technology buyers alongside the sales team, and facilitate the acceleration of pipeline activity through compelling recommendations and next steps.
  • Become an expert in our best in class cloud based mobile marketing system, Catapult. Responsibilities within Catapult include creating demo mobile campaigns and setting up demo accounts for sales use that leverage Vibes’ mobile data and strategic best practices.
  • Manage RFP projects and coordinate all activities to position Vibes as vendor of choice (timeline, cross-department collaboration, written responses to submitted questions, QA of final products).
  • Work closely with Product Management and Product Marketing to prioritize prospect feedback/enhancement requests and to contribute to future product releases.
  • Work as liaison with other internal teams (Product/Marketing/Analytics/Customer Success/Technology) to collect, collate and present required documentation to prospects.
  • Research, fulfill requests and become familiar with marketplace intelligence and maintain up-to date repository of competitive information on Vibe’s wiki.
  • Work to build and maintain a strong repository of scalable sales tools, and continually improve upon internal communication and sales request processes.
  • Establish credibility through knowledge of best practices in the mobile marketing space.

Requirements & Qualifications:

  • Minimum 2-3 years of consultative solutions experience in a fast-paced, results-oriented team environment (pre-sales or related customer-facing experience required).
  • Demonstrated success contributing to top-line revenue growth in a pre-sales role (experience within the digital marketing industry preferred).
  • Comfort and experience presenting both functional and technical material to clients at a variety of levels including Executive Management, Sales, Marketing and IT.
  • Excellent oral and written communication.
  • Outstanding presentation and interpersonal skills with demonstrated ability to present technical solutions in-depth.
  • Strong project management and critical thinking skills.
  • Motivated self-starter who is detail-oriented and able to work independently.
  • Must be able to juggle multiple projects and work well under deadlines.
  • Must be nimble and able to adapt to evolving project definitions and requirements.
  • Strong attention to detail and ability to complete large volumes of work efficiently and effectively.
  • Must be able to generate sensible, realistic, practical solutions to problems.
  • Professional, reliable, driven and results-oriented.
  • Must know MS Office (Word, Excel, PowerPoint and Outlook).
  • A Bachelor's degree in Advertising, Business, Communications, Marketing, or Information Technology is preferred.

Our Core Values:

  • Respect, Honesty, and Integrity for All Stakeholders
  • Always be Learning
  • Relentless Focus on the Customer
  • Never be Satisfied
  • Create Value
  • Seek Accountability and Ownership

Vibes Media is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast paced organization and industry. 

Please click 'Apply Now' down below to apply to this position.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • PandasLibraries
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • New RelicServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AirtableManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WebflowCMS
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • MarketoLead Gen
    • ZoomInfoLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • TrelloProject Management

Location

Vibes' office is in the bustling Chicago Loop near all major public transportation. Across the street from the Willis Tower and a stone's throw away from the Chicago River and many trendy restaurants.

An Insider's view of Vibes

What's something quirky about your company?

One of my favorite parts about Vibes is that we have mobile wallet business cards. You can simply text our short code, download our business card, add it to your mobile wallet and book a meeting with us! We use our own technology to engage with clients and show them the power of mobile engagement.

Tanushka

Account Executive

What projects are you most excited about?

We’re working on integrating more analytics and machine learning into our platform to help our customers drive higher program ROI. I believe in this project both as an improved user experience and for keeping us in line with market expectations. I’m excited to collaborate with engineering, design, data, and customers to build the right thing.

Molly

Senior Product Manager

How does the company support your career growth?

Vibes lives up to its core value, "Always be Learning" by providing unique learning opportunities for employees. Over five years, I have taken advantage of many internal and external workshops that have developed my communication skills and diversified my knowledge across several roles and functions, from BDR to Revenue Operations and Enablement.

Allison

Senior Growth Enablement Specialist

How do your team's ideas influence the company's direction?

Our Customer Success team is the lifeblood of our successful subscription business. Acting as a direct customer feedback conduit, our CS team has a heavy influence on prioritization and focus within our product, engineering, customer support, PS, and go-to-market strategies.

John

VP, Customer Success

What does your typical day look like?

I attend customer status calls to provide technical thought leadership on campaign design or consulting on integrations with the Vibes platform. Throughout the day, I join product office hours to be up-to-speed about the platform. Finally, I connect with my MES director counterpart to discuss urgent customer matters, team wins/struggles, & more.

Josh

Senior Director, Technical Account Services

What are Vibes Perks + Benefits

Vibes Benefits Overview

Vibes is committed to providing employees with benefits that enrich their lives and support a broad spectrum of health and wellness.

We offer:
- High quality and high value company-sponsored benefits
- Multiple plan choices and coverage levels
- Remote work stipend and fitness reimbursements
- Access to executive-level coaching for all employees
- Tuition reimbursement and learning opportunities
- Perks that compliment our culture and help to allow people to do their best work!

Culture
Volunteer in local community
At Vibes, we believe in giving back to our communities. Beyond our company-wide events, our employees have access to paid time off to volunteer their time with groups that matter to them.
Open door policy
OKR operational model
Team based strategic planning
Hybrid work model
Summer hours
Employee awards
Flexible work schedule
Vibes provides employees with a flexible work schedule that includes Summer hours, Flexible start and end times.
Remote work program
Employees are able to work remotely or at the office.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Vibes has ongoing training to enhance inclusion and belonging led by our DEI Council, including spotlights on Allyship & Advocacy, Gender Identity & Workplace Dynamics, and Anti-Racism Training.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vibes employees can contribute up to $3,050 to their Healthcare FSA annually and up to $2,500 to their Dependent Care FSA if filing single tax return ($5,000 if filing joint tax return).
Disability insurance
Disability insurance covers 60% of annual salary and the premium is completely covered by Vibes.
Dental insurance
Vibes uses Principal for our dental insurance.
Vision insurance
Vibes uses Eyemed for our vision insurance.
Health insurance
Vibes offers three different plans on the Blue Cross Blue Shield Network: HMO, PPO, HSA.
Life insurance
The premium for Basic Life Insurance is completely covered by Vibes.
Pet insurance
Vibes employees will receive a discount if they enroll their pets through ASPCA. They have customizable options and it's very simple to use.
Wellness programs
Vibes reimburses up to $300 per year for wellness activities/purchases.
Mental health benefits
Employee Assistance Program through Principal
Wellness days
Financial & Retirement
401(K)
Vibes' 401(K) plan is with Fidelity.
401(K) matching
Vibes provides employees with a 401(k) matching plan managed by Fidelity. We match 50% of contributions up to 5% of an employee's annual gross pay.
Company equity
Upon offer and/or at employee's one-, five-, ten- year anniversary
Performance bonus
Quarterly & annual bonus opportunities
Charitable contribution matching
Vibes will reimburse employees for half of a qualified donation up to $100 per year
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 14 weeks of parental leave for the primary caretaker. Vibes also provides 6 weeks of leave for the secondary caretaker/adoption.
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Vibes offers a flexible time off policy.
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Vibes closes for the last week of the year. Our holiday week starts on Christmas Eve and ends after New Year's Day.
Office Perks
Commuter benefits
Vibes offers pre-tax commuter benefits (CTA & Metra).
Company-sponsored outings
Vibes hosts an annual company holiday party.
Free snacks and drinks
Vibes has a fully stocked kitchen including coffee, tea, and all of the flavored LaCroix you can handle.
Some meals provided
Employees get free lunch during Lunch and Learns and quarterly team meetings.
Company-sponsored happy hours
Happy hours are hosted on occasion.
Onsite office parking
Our building offers parking for a monthly fee.
Fitness stipend
Vibes reimburses up to $300 per year for wellness activities/purchases, including gym memberships/classes.
Home-office stipend for remote employees
$300 Stipend for home office equipment for new hires.
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Vibes offers employees professional development opportunities like onsite training courses, and the ability to attend job related conferences and seminars.
Tuition reimbursement
Vibes offers tuition reimbursement for all full-time employees for up to $5,000 a year.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

Closed from Christmas Eve to New Years Day • Quarterly Core Values Award & Gift • Quarterly Teamwork Award & Gift • Quarterly Operational Excellence Award & Gift • Service Award Bonus and Options • Identity Theft Protection Benefit • Annual Holiday Party and Family Halloween Party • Summer Fridays (Memorial Day – Labor Day) • Welcome Gifts for New Hires

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