Product Analyst
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As a Product Analyst, you will be responsible for identifying and making data driven recommendations on opportunities to enhance our product. You will work closely with the product team to create solutions that meet the needs of our clients to ensure long term retention and satisfaction.
What your day could consist of:- Gathering and tracking information on client cancellations and identifying any trends within the data.
- Researching and reporting on the competitor landscape to inform product decisions and to provide competitive insight to our internal teams.
- Conducting exit surveys and communicating with customers who have cancelled in the past.
- Monitoring feedback mechanisms (NPS, CSAT, etc..) and communicate client feedback to help guide product roadmap.
- Identifying opportunities for product improvement and generate grids to analyze the impact and effort of those recommendations.
- Strong analytical and data driven mindset with market research background.
- Up-to-date knowledge on the marketing technology landscape.
- Experience with collecting client feedback and translating to actionable business decisions.
- Strong technical acumen and communication skills.
- Experience working in a SaaS environment.
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