• Lead initiatives for beneficial product enhancements through an understanding of issues facing our customers as well as what is achievable from a product standpoint
• Implement proactive processes to ensure customers have a seamless experience
• Own and manage reporting around hardware integrations
• Reduce Customer Experience/Support contacts by providing primary and secondary solutions
• Make strategic decisions and suggestions to partners to improve products and processes

• Strong Project Management capabilities and ability to work with internal and external stakeholders
• Great communication and attention to detail
• Keen desire to optimize process and create efficiency
• Ability to structure and process qualitative/quantitative data and draw insights
• A customer focus. Positive and energetic, with the ability to build and maintain productive relationships
• Experience quickly resolving issues with innovative solutions that minimize implementation time and resources

• Ryan Kern, Director of Operations

Who will I work with? We are a very tight knit team that is inclusive, fun and hard working. Our number one priority after producing a great customer experience is keeping that spirit alive. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.