At SPINS, we believe there’s more than meets the eye to data. As the leading provider of retail consumer insights, analytics and consulting for the Natural, Organic and Specialty Products Industry, we strive to transform raw data into intelligent and actionable business solutions. Our mission is to maximize the value of information for growing the natural products industry. We carry out our mission by providing information, insight and a common language for the industry with which to understand and analyze consumer, retail and broad marketplace dynamics.

Product Support & Operations Engineer at SPINS, LLC

SPINS, a Chicago-based SaaS company, is seeking a Product Support & Operations Engineer.

By leveraging SPINS’ industry-leading proprietary data and analytics, our technology enables deeper, more engaged relationships between Retailers, Brands and Consumers through our platform, web, and mobile products. 

WHO ARE WE?

  • We eat collaboration and curiosity for breakfast
  • We communicate quickly and succinctly
  • We believe in roles instead of jobs
  • We take initiative independently and hurdle challenges together
  • We discuss, debate, decide and do with the same rapidity as we iterate our platform
  • We are a talent ecosystem whose health is predicated on each individual’s ability to support every other individual’s success.

WHO ARE YOU?

  • Someone energetic, empathic and earnest
  • Someone who wakes each morning thinking of which opportunity they will grab today
  • Someone that refuses to give up when the path isn’t paved
  • Someone that consistently delivers quality work on schedule
  • Someone who would rather build the right tool to do the job than wait until they’re handed one
  • A creative thinker as adept at looking at the Big Picture as they are at the details
  • An obsessive perfectionist that knows when to put down the paintbrush and ship
  • The kind of person that can expertly use an Onion headline as an analogy in a serious strategy meeting.

WHAT DO WE NEED?
SPINS Product and Operations team is looking for a motivated, detail-oriented and energetic Product Support & Operations Engineer. As a member of the Operations team, you will be responsible for operations and maintenance of SPINS Applications Suite as well as identifying, investigating and resolving top issues. You will work closely with SPINS Product, QA and Engineering groups to deliver our highly targeted, context sensitive data to CPG customers.

This is a regular, full-time position located in our River North, Chicago Headquarters. 

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Why work with us
SPINS is a diverse group of positive professionals with a commitment to advancing the Natural, Organic, and Specialty Product Industries. We pride ourselves on building meaningful relationships with each member of our team and fostering professional development. As we continue to grow our team of industry experts, innovators, and leaders, we strive to provide best-in-class experiences for our clients, partners, and team members while working to improve access to healthy living across North America.
Culture
Our company culture promotes individualism and encourages thought leadership while creating new applications with leading-edge technologies in a highly collaborative environment.
Perks & Benefits
Competitive Benefits Package: We offer a variety of plans to fit our employees individual, domestic partner and dependent care needs, including: BCBS Medical, RX, Dental, Vision, Biometric Screenings, FSA for medical and commuter expenses (SPINS contributes 25%!), Life Insurance, Short and Long Term Disability and 401k (traditional and Roth) options.
Paid Maternity & Paternity Leave: SPINS provides six weeks of paid maternity leave (or more broadly speaking, primary caregiver leave), and two weeks of paid paternity leave (or secondary caregiver leave).
Flexible Schedule: Our teams offer flexible options to serve business goals and accommodate personal needs.
Location: We are just steps from the Merchandise Mart, located in the bustling River North neighborhood of Chicago.
Fresh and Healthy Snacks: Our kitchens are stocked weekly with natural and organic foods like fresh fruit, tasty snacks, and a huge selection of coffee and tea options.
Full access to SPINS’ comprehensive wellness program "Vibrancy 360" which includes: chef led cooking demonstrations, yoga, natural/organic fare in kitchens, office gym with personal training sessions, running club, volunteer opportunities, massages, meditation, in-office happy hours

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