Production Support Admin I (First Shift - 7am - 3:30pm)
Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry.
With a career at GrubHub Holdings Inc. , you can order your cake and eat it, too!
The candidate will be a key member of the 24x7 GrubOps support team working out of the Chicago corporate offices. The Production Support Admin II is a mid-level technical position supporting internal and partner systems enabling GrubHub.com and Seamless.com. Technical requirements include application and server monitoring and support; and troubleshooting hardware, software and network related problems. This position also requires contributing to a team oriented support environment with strong communication and troubleshooting skills while managing tickets and escalating support in a professional environment. This position will report to a Team Lead, and is a technical escalation point for entry-level administrators.
For this particular role we are looking for a candidate who would be excited to work the first shift in our Operations Center, 7:00am-3:30pm.
RESPONSIBILITIES:
- Execute all aspects of site planned and unplanned maintenance activities.
- Utilize monitoring tools to proactively identify problems with systems, applications, and networks.
- Assist in coordinating with vendors and escalation support teams.
- Develop timelines for problems that assist in problem reporting and root cause analysis.
- Create, update, and execute Change Requests as directed to implement system and software upgrades as directed.
- Assist in incident management tasks: Open, resolve, and maintain service desk tickets.
- Execute simple Standard Operating Procedures as directed to maintain operational stability.
- Support Operations process improvement activities.
- Participate in the management of system backups and recovery as needed.
- Remain current with standard ecommerce technology used in high-availability environments.
- Linux and OpenSource Software Administration.
- Create, maintain, and achieve agreed upon goals.
- Perform performance self assessments.
- 1+ years of system administration experience with Linux OS, preferably RedHat Enterprise.
- Working knowledge of Web Technologies: Apache/Tomcat/Firewalls/DNS.
- Working knowledge of Linux troubleshooting commands in regards to disk I/O, CPU usage, load, and network connections & usage.
- Familiarity with shell scripting and relational databases.
- Self-motivated team player that can set priorities and manage to deadlines.
- Excellent troubleshooting, communication, and customer service skills.
- Must be available to support a 24x7 production environment.
- Demonstrated ability to quickly resolve problems.
- Strong ability to perform well under pressure.
- Must be able to multi-task, be process-minded and detail oriented.
- Passion for uptime and experience in e-commerce environments.
- Bachelor's degree in Computer Science or related field or equivalent experience.
- Demonstrate leadership skills which include, Customer Focus, Change Management, Teamwork, Diversity, integrity