Textura is the
leading provider of collaboration and productivity tools for the
construction industry. Our solutions serve owners, architects, general
contractors and subcontractors across the project lifecycle – from
design and pre-qualification to bid management, submittals and payment –
on a single, integrated platform. Textura’s collaboration platform and
online product suite represent the first time the industry has all the
tools needed to manage their business in an integrated fashion to save
time and money and reduce exposure to risks. CNN Headline News said our
CPM application may be “the most sophisticated business-to-business
Internet-based application in the world.” With award winning SaaS
technology, world-class customer support and 100% growth
year-after-year, Textura is leading the construction industry’s
technology transformation.

This opportunity is ideal for:

Developer with at least 1 year programming in object oriented languages (ie Java or Python) and experience with UNIX and SQL

Intermediate
Developer that enjoys supporting and troubleshooting web based
applications in conjunction utilizing their skills with object oriented
languages (ie Java or Python) and experience with UNIX and SQL.

 As
a Production Support Engineer, you will assist in developing the
next-generation of the company’s proprietary software and have the
unique opportunity to directly impact Textura's business results by: 

• Supporting Enterprise Data Technology production applications.
• Responding to Tier 2 escalations from Client Services.
• Partnering
  with Business, Development, Quality Assurance, Product and other
  support teams to co-ordinate and facilitate the scheduling, incident
  triage and timely resolution of production issues.

Responsibilities:

• Takes ownership of (tier II level) escalations and perform
  trouble shooting, analysis, research and resolution using advanced query
  and programming skills.
• Identify possible production failure
  scenarios, create defect tickets, enhancement and/or problem tickets in
  ticket tracking system, and communicate effectively with development and
  internal business operations teams.
• Review, approve and execute
  data corrections and other ad-hoc production requests from development
  and internal business operations teams.
• Document all resolution
  details including defect mapping and provide follow up communication
  with internal business operations teams.
• Create and enhance
  administrative, operational and technical policies and procedures,
  adopting best practice guidelines, standards and procedures.
• Identify
  vulnerabilities and opportunities for improvement, as well as maintain
  stats and record issues to help develop a trend analysis that will drive
  improvement in all areas of Production Support Services.

Qualifications:

• 2-3 years of experience in Production Support, QA, or Development.
• At least 1 year of programming experience with Java OR Python.
• Knowledge of Unix shell scripting.
• Experience working with Databases and SQL.
• Strong written and oral communication skills.
• Strong analytical and problem solving skills.
• Work independently and multi-task to meet critical deadlines in a rapidly changing environment
• B.S. in Computer Science, Engineering or related field, or an equivalent combination of education and/or experience.