Production Support Sr. Admin (Second Shift 3pm - 11pm)

| Chicago
Sorry, this job was removed at 9:56 p.m. (CST) on Monday, April 11, 2016
Find out who's hiring in Chicago.
See all Developer + Engineer jobs in Chicago
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Be the first of your friends to declare, “I love where I work!” and actually mean it.  Laugh hard and work hard with some of the best and brightest in the tech industry.  

GrubHub Holdings Inc. is the nation's leading online and mobile food-ordering company dedicated to connecting hungry diners with local takeout restaurants. The GrubHub Holdings Inc. portfolio of brands includes GrubHub, Seamless, MenuPages and Allmenus. The company's online and mobile ordering platforms allow diners to order directly from thousands of takeout restaurants across the country and London, and every order is supported by the company's 24/7 customer service. GrubHub Holdings Inc.has offices in Chicago, New York City and London. 

With a career at GrubHub Holdings Inc., you can order your cake and eat it, too!

The candidate will be a key member of the 24x7 GrubOps support team working out of the Chicago corporate offices. Technical requirements include application and server monitoring and support; and troubleshooting hardware, software and network related problems. This position also requires contributing to a team oriented support environment with strong communication and troubleshooting skills while managing tickets and escalating support in a professional environment. The Production Support Sr. Admin will report to a Team Lead, and will be an immediate technical escalation point for entry-level administrators.
 
For this particular role we are looking for a candidate who would be excited to work the evening second shift in our Operations Center.  Second Shift is from 3 - 11pm

RESPONSIBILITIES:
  • Execute all aspects of site planned and unplanned maintenance activities.
  • Utilize monitoring tools to proactively identify problems with systems, applications, and networks.
  • Assist in coordinating with vendors and escalation support teams.
  • Develop timelines for problems that assist in problem reporting and root cause analysis.
  • Create, update, and execute Change Requests to implement system and software upgrades
  • Assist in incident management tasks: Open, resolve, and maintain service desk tickets.
  • Support Operations process improvement activities.
  • Participate in the management of system backups and recovery as needed.
  • Remain current with standard e-commerce technology used in high-availability environments.
  • Linux, Windows and OpenSource Software Administration.
  • Create, maintain, and achieve agreed upon goals.
  • Perform performance self-assessments.
  • Execute complex Deployment Procedures for major software changes.
REQUIREMENTS:
  • 5+ years of system administration experience with Linux and Windows.
  • Extensive knowledge of Web Technologies: Apache/Tomcat/.NET/Firewalls/DNS.
  • Extensive knowledge of Linux and Windows troubleshooting procedures in regards to disk I/O, CPU usage, load, and network connections & usage.
  • Strong OS scripting skills preferably with Perl/Python/Bash.
  • Experience implementing monitoring and alerting tools and escalation procedures.
  • Java, .NET and Relational Database skills a plus.
  • Self-motivated team player that can set priorities and manage to deadlines.
  • Excellent troubleshooting, communication, and customer service skills.
  • Must be available to support a 24x7 production environment.
  • Demonstrated ability to quickly resolve problems.
  • Strong ability to perform well under pressure.
  • Must be able to multi-task, be process-minded and detail oriented.
  • Passion for uptime and experience in e-commerce environments.
  • Bachelor's degree in Computer Science or related field or equivalent experience.
  • Demonstrate leadership skills which include: Customer Focus, Change Management, Teamwork, Diversity, Integrity.

GrubHub Holdings Inc. is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and happy hours!

Social Impact. At Grubhub we believe in giving back. In 2021, the Grubhub Community Fund gave more than $25 million to over 23 charitable organizations.. Employees are also given paid time off each year to support the causes that are important to them.

Half Day Fridays! Grubhub has newly instituted half day Fridays where all employees are encouraged to end their Friday's at 1:00pm local time to get a head start to the weekend! Depending on certain business needs, some teams may implement a different schedule for this time off, but everyone gets to enjoy the perk!

Culture
Volunteer in local community
Partners with nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Certain roles within Grubhub are eligible to receive company equity.
Performance bonus
Certain roles within Grubhub are eligible for bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Continuing education available during work hours
Online course subscriptions available

More Jobs at Grubhub

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about GrubhubFind similar jobs like this