Program Manager

Tracking Code

1450-626

Job Description

Program Manager

Reporting to: Director of Business Development

Location: Chicago

 

The Program Manager is responsible for all aspects of day to day oversight, supervision, and management of Enova’s banking and other strategic partners. This Associate will oversee the change management of product offerings, credit, operations, policies and procedures, and technology for each banking partner.

 

Areas of focus:

• Manage service contracts and relationships between third party partner banks and Enova P&L teams.
• Provide overall support and oversight on the day-to-day operations of the products, e.g. manage flow of documents and decisions between groups, communicate product status, provide regular performance reporting, etc.
• Provide ongoing oversight and supervision of products to maintain compliance with regulatory standards and policies by each assigned banking partner, e.g. manage and document review process, assist in unified audit process with bank partners, etc.
• Create, and manage the review and approval of, product materials and documentation such as policies, procedures, and processes, including customer facing documentation or advertising.
• Serve as primary escalation point for product related issues.  This can include servicing issues, origination issues, fraud attempts, complaints, etc.
• Develop and monitor volume forecasts for the products and ensure partner teams are sized correctly.
• Socialize, manage and effectively execute Bank and Enova led initiatives, with an emphasis on enhancing risk management controls.
• Lead recurring product partner meetings.
• Build relationships with key partners in Enova teams and partner banks, including operations, analytics, compliance, legal, and P&L teams.
• Ensure all product ownership documents (e.g., Service Level Agreements, Policies & Procedures, Product Guides) are reviewed, maintained, and updated according to firm policy.
• Solve problems: research escalated issues and questions and identify trends for improvement.

 

You’re right for this job if you have:

• A Bachelor’s degree in Business, Statistics, Finance or a related field.
• 4-7 years in consumer or commercial banking/ finance or with a digital marketing agency in an account management role.
• Experience working with compliance teams and regulators, e.g. compliance and audit committees, FDIC, CFPB, etc.
• Understanding of internal audit and compliance processes.
• Proven track record of building successful partnerships and relationships.
• Ability to effectively prioritize, manage and execute key initiatives, working with all levels of team members throughout the organization.
• Demonstrated ability to manage multiple responsibilities and projects simultaneously.
• Strong people and vendor management skills.
• Ability to analyze complex issues and identify simple solutions.
• Excellent oral and written communication and presentational skills.
• Experience leading meetings and presenting to various size audiences.
• Demonstrated sound, professional judgment with independent decision making and a high level of discretion.
• Detail oriented, logical, and methodological approach to problem solving.

Kudos to you if you have:

• Proficiency in Microsoft Office Suite, MicroStrategy, and SQL
• Financial industry experience a plus

 

Job Location

Chicago, Illinois, United States

Position Type

Full-Time/Regular