The Sales Operations Project Manager will have ownership and responsibility for identifying, leading, managing and delivering core programs and services that are essential to the success of the Local sales team. This role will focus on project managing both business and product related projects with cross functional teams. This will include managing and prioritizing multiple concurrent projects, project tracking from initiation to completion, and working closely with business leaders on a regular basis to ensure successful and consistent communication throughout each project. As a member of the Lead Management team under Sales Operations, this individual’s core area will focus on lead allocation for the Local sales team. This includes building a consistent framework and incorporating best practices for an automated lead assigner, as well as establishing fundamental structure for the Business Development and Merchant Development teams.

Responsibilities:

• Proactively identify, scope, plan, recommend and implement changes and new tools to improve operational efficiencies and drive growth within the Local teams.

• Manage and implement the launch of new programs, concepts, and products

• Lead­ concurrent projects with cross-functional teams in a fast paced envi­ron­ment, while maintaining superior communication and documentation

• Design communication and training strategies, including identifying the appropriate learning process, timing, execution, and delivery

• Facilitate and directly drive critical issue resolution and eliminate roadblocks. Serve as the key escalation point for all critical issues and initiatives.

• Establish strong working relationships with sales senior leadership to support strategic operational changes

• Manage and drive adoption of automated lead assigner

• Build quarterly ops priorities for automated lead assigner in conjunction with department leaders including Supply Intelligence, Business Development and Merchant Development

• Work schedules may change based on evolving business needs.

Qualifications and Job Requirements:

•  Bachelor's degree in a business related field (Management, Sales, Marketing, Communications, Technology) preferred

• 3+ years of overall business experience, demonstrating ability to drive continuous improvement projects in a sales or other customer-facing role

• 2+ years experience where strong execution was necessary to drive business results in a fast-paced and demanding setting

• Strong prob­lem solv­ing, nego­ti­at­ing, influ­enc­ing, facil­i­ta­tion, orga­ni­za­tion, pri­or­i­ti­za­tion, deci­sion mak­ing, and con­flict res­o­lu­tion skills

• Ability to work independently and escalate concerns to your manager swiftly

• Expert organizational and documentation skills necessary for proficiently and diligently executing programs, processes and strategies

• Analytical skills, project management expertise and strategic vision

• Advanced written and oral communication skills, including the ability to present to large groups

• Ability to lead, manage, persuade, and interact with sales, product, and organizational leaders effectively

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.