Job Responsibilities/Essential Functions include, but are not limited to:

• Act as right hand to Project Manager, executing system set up and configuration
• Set up modules to client specifications – including, but not limited to Benefits, Time Away from Work, Timekeeping
• Facilitate client trainings on various modules, including Payroll & Recruitment
• Diligent client follow up through implementation process
• Focus on client satisfaction, looking for opportunities to proactively initiate projects for ~75 clients
• Identify opportunities for clients to more fully utilize system
• Assist junior service team members as needed with the handling of incoming Client requests and ongoing client projects
• Audit team members’ work
• Leverage system knowledge to troubleshoot client issues and offer thorough and timely solutions
• Think innovatively about client issues and how they can be resolved within current system
• Assist with QA testing as necessary

Job Competencies include, but are not limited to:

• Basic understanding of business principles
• Strong Interpersonal skills
• Computer literacy required in all Microsoft Products
• Demonstrated collaboration, conflict resolution and influencing skills
• Ability to communicate clearly and professionally, both verbally and in writing

Requirements:

• 2 years of project work and customer service experience 
• Payroll, Human Resources, Benefits, Tech industry experience preferred
• Bachelor’s degree required
• Software implementation experience a plus 
• Innate curiosity, desire to understand and develop solutions for client concerns
• Possess a strong work ethic and team player mentality
• Willingness to work a flexible schedule and overtime when needed
• Ability to organize several internal and external client tasks at one time
• Strong initiative and the ability to work in a fast paced environmen