QA Tester
Who We Are
Sittercity is a fast-paced and dynamic tech company. Founded in 2001, Sittercity operates a highly successful subscription service that has connected over 7 million families with pre-screened caregivers. In early 2015, we launched Chime, an innovative on-demand babysitting service. Chime represents an opportunity to pioneer a much bigger market by combining the convenience of on-demand technology with access to a curated pool of top sitters.
We are looking for a QA tester to help us deliver the best childcare solutions. In this role, you will develop a deep understanding of our business objectives and act as a customer surrogate to ensure their voice is heard throughout the product development cycle.
You'll be a good fit if you
- Have passion for customer happiness and building products that help solve real world problems
- Love to go deep into the “weeds” and learn how our software works (and sometimes doesn’t)
- Thrive in a fast-paced, dynamic environment. We ship code to production every day!
- Enjoy collaborating with people across different disciplines
- Possess excellent communications skills, written and spoken
Responsibilities include
- Acting as the voice of the customer, by leading internal Beta groups and championing customer issues to our Product Development team
- Testing our applications from a customer's perspective
- Triage bug reports from our rockstar Member Services team
- Manually verify that our mobile apps, web apps, API's, integrations, configurations and product features all work as expected
Requirements
- Passion for Sittercity and our mission
- Strong written/verbal communication skills, ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
- Detailed-oriented, keenness and determination to explore issues, as well as reasons behind them, so they can be resolved accurately
- Self-motivated and eager to learn
- Previous experience in customer service/support strongly preferred
- Experience testing web and mobile applications
- Experience with basic SQL preferred (or desire/ability to learn)
Our Workplace
Sittercity operates in a casual and fun environment in the River North neighborhood of Chicago. Perks include meditation classes, unlimited healthy snacks, weekly team lunches and quarterly outings. In addition, we offer a very competitive benefits package including health, dental, short/long-term disability, life, 401(k) and an open time off program.
Sittercity is a Recipient of the 2016 WorldatWork, Work-Life Seal of Distinction Award for demonstrated leadership in workplace strategies and practices to help employees achieve success in work-life effectiveness.
Sittercity is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law. Sittercity participates in E-Verify and background checks all employees.
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