QA Tester

| Chicago
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Who We Are

Sittercity is a fast-paced and dynamic tech company.  Founded in 2001, Sittercity operates a highly successful subscription service that has connected over 7 million families with pre-screened caregivers.  In early 2015, we launched Chime, an innovative on-demand babysitting service.  Chime represents an opportunity to pioneer a much bigger market by combining the convenience of on-demand technology with access to a curated pool of top sitters.

We are looking for a QA tester to help us deliver the best childcare solutions.  In this role, you will develop a deep understanding of our business objectives and act as a customer surrogate to ensure their voice is heard throughout the product development cycle.

You'll be a good fit if you

  • Have passion for customer happiness and building products that help solve real world problems
  • Love to go deep into the “weeds” and learn how our software works (and sometimes doesn’t)
  • Thrive in a fast-paced, dynamic environment.  We ship code to production every day!
  • Enjoy collaborating with people across different disciplines
  • Possess excellent communications skills, written and spoken

Responsibilities include

  • Acting as the voice of the customer, by leading internal Beta groups and championing customer issues to our Product Development team
  • Testing our applications from a customer's perspective
  • Triage bug reports from our rockstar Member Services team
  • Manually verify that our mobile apps, web apps, API's, integrations, configurations and product features all work as expected

Requirements

  • Passion for Sittercity and our mission
  • Strong written/verbal communication skills, ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
  • Detailed-oriented, keenness and determination to explore issues, as well as reasons behind them, so they can be resolved accurately
  • Self-motivated and eager to learn
  • Previous experience in customer service/support strongly preferred
  • Experience testing web and mobile applications
  • Experience with basic SQL preferred (or desire/ability to learn)

Our Workplace

Sittercity operates in a casual and fun environment in the River North neighborhood of Chicago.  Perks include meditation classes, unlimited healthy snacks, weekly team lunches and quarterly outings.  In addition, we offer a very competitive benefits package including health, dental, short/long-term disability, life, 401(k) and an open time off program. 
 
Sittercity is a Recipient of the 2016 WorldatWork, Work-Life Seal of Distinction Award for demonstrated leadership in workplace strategies and practices to help employees achieve success in work-life effectiveness. 

Sittercity is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.  Sittercity participates in E-Verify and background checks all employees. 

 

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • RabbitMQ Languages
    • GraphQLFrameworks
    • Ruby on RailsFrameworks
    • Vue.jsFrameworks
    • RxSwiftFrameworks
    • ElasticsearchDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google CloudServices
    • CanvaDesign
    • FigmaDesign
    • ZeplinDesign
    • AirfocusDesign
    • UserZoomGODesign
    • ClubhouseManagement
    • WordpressCMS
    • BrazeCRM
    • GSuiteEmail

Location

231 S LaSalle Street, Chicago , IL 60604

An Insider's view of Sittercity

How does your team reward individual success?

Our shoutout channel is probably the most joyful corner of our Slack. Our team is constantly going above and beyond, and it’s a space to celebrate those individual wins. It’s also a reminder of all the awesome work done by those outside of who I typically work with!

Josh

Senior Product Designer

What projects are you most excited about?

While we have a lot of exciting projects happening, one in particular I am very excited about is a new product offering. We worked on a lightweight MVP earlier this year and are now iterating on another version. While it helps solve a problem for our users, it also improves our technology with a new way of building GraphQL API's.

Mike

Director of Engineering

How does the company support your career growth?

Sittercity has allowed me to take on different projects and claim ownership in order to grow. They've supported my career decisions, like moving from operations to customer success. Every project I do matters and contributes to our overall success. Not only has Sittercity helped my career growth, they've helped me grow outside of work as well.

Justine

Trust and Safety Team Lead

What are Sittercity Perks + Benefits

Culture
Volunteer in local community
We volunteer with several local organizations that align with our work; a few are Cradles to Crayons, UCAN Chicago, and Connections for Abused Women and their Children (CAWC)
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
All employees are required to attend Unconscious Bias training through our parent company, Bright Horizons.
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Childcare benefits
Being apart of Bright Horizons we are able to offer many benefits relating to child care. All employees are eligible for a 50% daycare discount, back- up child/elder, and free Sittercity membership.
Generous parental leave
We offer 12 weeks of 100% paid gender neutral parental leave following birth, adoption, or fostering of a child.
Family medical leave
Adoption Assistance
Adoption Assistance - reimbursement of up to $2,500 for the adoption expenses for each child that you adopt.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
We are passionate about supporting both virtual and in-person events (when possible). This ranges from company picnics, happy hours, and karaoke nights to virtual Drag Bingo, trivia, and game nights!
Free snacks and drinks
Some meals provided
Every Wednesday, Sittercity sponsors your lunch with a $20 Grubhub credit.
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
We have monthly Lunch & Learns that are open to everyone on the team. They range from bringing in an expert in the field to showcasing some of our team's awesome talent and expertise.
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

What highlights our perks and culture at Sittercity is that we have a genuine interest in our team on a holistic level. Whether through their development at Sittercity or interests outside of work, we make sure to support them through it all. Taking time for a few classes? Awesome, we'll make sure to support the need for some extra time. Do you have to take the kids to their dance recital or karate lessons? That is so cool (but, really, let us know if we can come and cheer on your kiddos). In need of a mental health day? Absolutely take the time that you need! This is a judgment-free zone. Your Sittercity Team will be ready to support and cheer you on so you can come to work as the best version of yourself, bringing your strongest work and passion to the team.

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