Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Relationship Manager at Braintree

Braintree builds products that make payments easier—so easy that they fade into the background, making entirely new kinds of interactions possible. Interactions like seamlessly paying for your ride share—or the condo you rented this weekend—without presenting a card or pressing a button, or buying a lamp on Pinterest...right from Pinterest. The Braintree full-stack payment platform lets companies build their own experiences and then scale their businesses around the globe. We're known for our technology but we're also known for our support, with internal risk and underwriting, account management and technical support teams who ensure a frictionless payments experience.

Acquired by PayPal in 2013, Braintree is now in an even greater position to change the way people pay. Headquartered in Chicago, Braintree has offices in San Francisco, New York, Sydney, London with employees stationed around the world.

The best talent deserves the best perks. Join the Braintree Team and you’ll get catered lunches, tuition reimbursement, public transit commute reimbursement, and much more! 

Check us out - Braintree on The Muse | LinkedIn | Glassdoor | Facebook | Twitter

 

Relationship Manager

Our Account/Relationship Managers are beholden to one person and one alone: our customers. Account Managers create meaningful relationships with our clients and find ways to be perpetually one step ahead of their needs. They deliver the optimal merchant experience by providing guidance and insight into payments, processing, and product.

Payments: Grasping this complex, fast-moving industry and helping clients do the same.

Processing: Analyzing transaction data to provide insight into business decisions

Product: Knowing the Braintree platform from Control Panel to codebase and finding the right solutions for merchants.

This requires a dynamic individual with impeccable written and verbal communication skills, a track record of successful project execution, and an unnatural love for analyzing data and solving problems - all while being consultative and entrepreneurial in approach.

Your day will vary depending on requests, as you’ll be on the front line servicing our merchants. This role will manage merchants of all sizes, supporting our merchants as they grow by answering email through our ticket queue and answering inbound merchant calls. There will also be an element of supporting our largest merchants in these markets through proactive analysis of their credit card processing and future needs. Braintree is looking to bring on additional white glove support to our merchants.

Being that the goal is to provide an optimal merchant experience, this role is not commission based. 

Responsibilities:

  • Responds to incoming merchant emails and questions, responding within two hours and fully answering merchant questions, including anticipating additional needs
  • Proactively reach out to merchants regarding processing trends including decline optimization, fraud solutions, and interchange optimization
  • Educate merchants on new products and features including Recurring Billing, Account Updater, Fraud Tools, Hosted Fields, New Billing Agreements, etc.
  • Assist merchants with reconciliation and full understanding of Braintree’s reporting capabilities
  • Up-sell merchants from Gateway only to Braintree’s full stack solution
  • Work with clients on their international growth
  • Work with merchants and finance to ensure pricing is advantageous to both the merchant and Braintree/PayPal
  • Collaborate with other teams within Braintree to create new divisions for the merchant

Requirements:

  • Exceptional organizational skills: At any given time, you’ll be juggling multiple time-sensitive inquiries, monitoring the health of your merchant portfolio, and working on longer-term projects
  • Analytical: Currently works comfortably on analysis that requires pulling data from various enterprise-level systems. Experience with advanced excel required. 
  • A quick learner: A curious person who will learn in formal training and situational environments but also develop their own deep understanding of how things get done.
  • Positive spirits: Someone who thrives in team environments and doesn’t feel like any task is “below them.”
  • Phenomenal communication skills: You take time to craft the best response possible because you know efficient and effective client communication is critical to their success (you’re also someone who feels physical pain upon seeing misuse of your/you’re). But when the phone rings and there’s no time to edit a draft, you can speak crisply on complex subjects.
  • Awesomeness: Former co-workers would gush about your creativity, resourcefulness, and professionalism
  • Customer Service: You can tell us the stories about how you turned an angry customer into one that loved you again.

***Please include a cover letter - we'd love to hear a bit more about you!

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

 

Company Reviews

"Whether you're teaming up on a project with a developer, underwriter, or support agent, you're bound to learn something new. It makes you want to bring your best work every day."
Kent Green
Product Team
at Braintree
"I've never been surrounded by such talented and capable minds -- it motivates you to become better every day."
Dan Uhle
Operations Project Manager
at Braintree
"A perfect job has always been working with people I like & doing work that solves problems. I work with people I love + trust, while providing tools merchants need. It doesn't get better than this."
Rachel Adams
Account Manager
at Braintree
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Why work with us
Every time you pay for an Uber ride or book on Airbnb, you’re using our product. Braintree lets you move money from one place to another safely and securely. It sounds complex (and it is), but we make it so simple, you wouldn't know we were there. We're people-focused, inside and out. We put our people first, whether it's employees or our clients.
Culture
At Braintree, opportunities to shine happen daily. We value what makes you different, and encourage you to act on your ideas–no matter how pie in the sky. You bring skills and a customer-first mentality and we'll bring the tools and environment you need to do the best work of your life.
Perks & Benefits
Daily catered lunches and salad bar
On-site yoga + gym discounts
Public transit reimbursement
Tuition reimbursement
401(k) with company match
Tracking Free Vacation
Paid parental + family leave
Competitive medical, dental and vision benefit plans
Great equipment including Mac laptops, adjustable standing desks and decked out conference rooms for team collaboration

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