As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

What We Do:

Fieldglass SAP provides a cloud-based Vendor Management System (VMS) to manage contingent workforce and services procurement programs. More than 300 customers leverage SAP Fieldglass to gain visibility into their external workforces, including contingent labor, services managed through Statements of Work and independent contractors while optimizing spend, quality, compliance and efficiency.

What Sets Us Apart:

SAP Fieldglass was “born cloud”. As one of the forerunners of today’s highly successful cloud delivery model, SAP Fieldglass has been a Software-as-a-Service application since its start. At a time when many buyers were using behind-the-firewall ERP applications to manage their non-employee workforce, this VMS industry first is now the industry standard.

Some of our attributes include:

• We are the VMS market leader in global spend and in March 2014 were named the top company in our industry by Forrester Research.
• Multilingual help desk support is available around the clock 365 days a year – in addition to a dedicated Account Services team.
• Not only an industry leader but a thought leader - Fieldglass keeps customers up to date with VMS industry knowledge on our ‘From the Field’ blog and social media accounts.
• We work with the world’s leading companies, including AIG, Verizon, GlaxoSmithKline, Johnson & Johnson, CVS/Caremark, United Airlines, Panasonic, Rio Tinto, Monsanto, and many, many more.
• We are now part of SAP, a market leading enterprise application software company, helping companies of all sizes and industries run simple.

Company Culture:

SAP Fieldglass encourages an open door policy and a collaborative office environment. Team members across all departments can easily meet together in any of our open office layouts. Those with an entrepreneurial and can-do attitude keep Fieldglass at the top of its industry. Traditional perks include casual dress, generous paid time off, charitable activities, stocked kitchens, great healthcare coverage and more!

We are currently seeking a Reports Manager to join our growing team. The individual will be responsible for the management and development of a team of reports analysts, actively work with the team to address customer reporting issues, and will coordinate internal requests for assistance with reporting solutions.

Service & Support

• Address technical reporting issues. Lead internal technical discussions and communicate externally when necessary
• Use in-the-moment coaching, role modeling, and metrics to reinforce and promote quality of service and establish continuous improvement processes
• Establish and grow internal lines of communication with internal teams to ensure issues/requests are handled efficiently
• Collaborate with the Application Support Operations team to create documentation and instruction for internal and external audiences
• Determine, document, and manage work procedures that support company and departmental standards, procedures, and strategic directives

Management

• Respond to and resolve employee relations issues expressed by team members; create and maintain high quality work environment so team members are motivated to perform at their highest level
• Manage escalations through active involvement and ownership until resolution
• Address disciplinary and/or performance problems per company policy
• Work collaboratively with management team to ensure issues/requests are handled efficiently and effectively.
• Use appropriate judgment in upward communication regarding department or employee concerns
• Forecast hiring needs, interview, and hire qualified candidates that meet the needs of the business

Development

• Develop, implement, and measure staffing, training, scheduling, and reward/recognition programs
• Provide daily direction and communication to the team to ensure reporting issues and requests are addressed in a timely, efficient and knowledgeable manner
• Provide statistical and performance feedback and coaching on a regular basis to each team member
• Write and administer performance reviews for skill improvement
• Ensure employees have appropriate training and resources to perform their jobs
• Provide guidance on career path and how to achieve those goals
• Create and lead an evolutionary vison for the team to meet the continually changing needs of our business and customers
• Foster a high-performance culture and open mindset promoting inclusion of all team members
• Promote an environment of teamwork and respect by leading by example
• Establish a process to promote new ideas and bringing great ideas to fruition

Qualification/Requirements:

• Excellent communication, presentation and relationship management skills with the demonstrated ability to influence team members, peers, clients and stakeholders.
• Proven ability to consistently deliver results at a high level in a fast paced, demanding and constantly evolving environment
• 3+ years of experience in managing a technical team
• Advanced proficiency in SQL scripting, queries, and ad hoc reports
• Advanced proficiency in VBA and Excel with ability to create Excel macros from scratch
• Proficiency with MS Access, Word and PowerPoint
• Proven leadership skills with a history of generating and leading initiatives to improve the team
• Ability to communicate at a highly technical level, including discussions with non-technical people about technical subjects
• Ability to communicate effectively with senior management as well as clients
• Proactive establishment of action plans for self and others to ensure that work is completed efficiently and effectively
• High customer focus with high attention to detail to ensure accurate solutions and support in resolving issues/requests

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: [email protected] or [email protected], APJ: [email protected], EMEA: [email protected]). Requests for reasonable accommodation will be considered on a case-by-case basis.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.