Turn Coordinator- Role and Responsibilities

The Turn Coordinator (TC) is a key role of the SMS Residential business unit that will design and build the property turn and rehab business within the regions, reporting directly to the Director.  The TC is responsible for driving both profitable business results and operational excellence in turns, rehabs, and maintenance work orders. Duties for this role will include assisting the corporate team in designing the turn process; sourcing local affiliates/vendors/subcontractors to execute the construction work; and negotiating pricing and warranty related follow up work. Key areas of focus include:

• Participate in all aspects of regional operations (maintenance, turn and renovation business) and monitor SMS affiliate performance
• Leverage a thorough understanding of location density and KPI data to negotiate with affiliates to ensure market leading pricing and superior performance
• Build and grow a regional turn and rehab business that will use the SMS affiliate base to provide repair and renovation services to vacant homes; review/approve rehab budgets; monitor change orders; minimize turn time; and manage related warranties
  • Create/review turn and rehab budgets to ensure that each property renovation is completed quickly and cost-effectively
  • Execute approved turn and rehab scopes by managing affiliates and subcontractors to ensure on-time and on-budget delivery of all rehabs and turns
  • Observe job site safety during project management visits to properties
  • Document and submit change orders for approval with supporting documentation by Client. Ensure necessity of change orders and proper completion of approved work.
  • Identify costs that could be attributed to resident related damage
  • Manage quality control review and punch list process for all rehabs and turns
  • Oversee the sale of services and home upgrades to residents post move-in to drive additional revenue to the client and to SMS.
• Handle quality control, investigate complaints and ensure highest levels of customer service.
• Partnering with the SMS Affiliate Relations team members to monitor affiliate scoring
• Partnering with the SMS Procurement team to onboard new affiliates
• Provide reporting as required to Client and SMS Leadership

Qualifications and Education Requirements

• Bachelor’s degree preferred; high school degree required
• 7+ years business experience including 3+ years in residential (single or multifamily)property maintenance, other building maintenance, construction or related trade is required
• Thorough knowledge of maintenance/construction terms and pricing
• Excellent organizational skills ; Strong communication skills both verbal and written
• Work collaboratively with team members regionally and nationally
• Vendor Management experience and trade specific experience is preferred

Preferred Skills

• Large scale residential (single or multifamily) renovation experience is preferred
• Strong network of local superintendents, construction managers, service technicians, vendors and general contractors
• Residential remodeling, construction and maintenance experience with strong knowledge of regional pricing, municipal codes and construction standards
• General knowledge of plumbing, electrical and HVAC
• Must have valid driver's license, valid auto insurance and transportation
• Ability to Multi-Task, manage multiple projects at one-time, work independently and communicate effectively to entire team
• Knowledgeable in subcontractor/vendor interaction and providing a high level of service
• Strong negotiation skills
• Strong verbal and written communication skills, particularly via phone and email
• Ability to analyze and see patterns in costs and information in order to create proactive solutions
• Proficient in Microsoft Office Suite, especially with Excel
• Demonstrated ability to provide instruction, training and guidance to others
• Ability to motivate and lead others
• Driven by numbers/measures and comfortable in environment with heavy emphasis on customer service and satisfaction metrics
• Exceptional problem-solving skills
• High integrity
• Flexibility, adaptability and able to juggle multiple projects and priorities in a fast-paced environment
• Travel expected: limited

Key Relationships and Partners

• SMS Residential Team Members, Affiliate Relations Team Members, SMS Leadership/Operations Directors/Managers/Associates, SMS Affiliate base, Procurement, Compliance Department

SMS Assist is an Equal Opportunity Employer (EOE)