Trunk Club was started to solve a simple problem: shopping for clothes in stores is overwhelming and inconvenient. With Trunk Club, you’ll discover great clothes without ever having to go shopping. We combine top brands, expert service, and unparalleled convenience to deliver a highly personalized experience that helps you look your best.

Retail Operations Associate at Trunk Club

Retail Operations Associate
Part-Time, 25-30 hours per week

About us:

Trunk Club, a Nordstrom Company, is a Chicago-based personalized styling service for men and women, offering both virtual and in-person shopping options. Shoppers can visit Trunk Club’s retail Clubhouses in Boston, Charleston, Chicago, Dallas, Los Angeles, New York City, Washington D.C., for an in-person styling session or custom fitting for any occasion. For those who prefer an at-home experience, Trunk Club offers a virtual styling option, where a personal stylist sends a curated trunk of clothing to their home based on the customer’s style, fit, and lifestyle preferences. 

Working for Trunk Club:

When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience! 

ABOUT THE ROLE:We are a close-knit team focused on providing an exceptional service experience to our members, while assisting on all on-site operations. You will support our stylists and management team in all sale and operational activities, seeking every opportunity to improve service standards. This is an awesome opportunity to be a part of a fun and growing team!

WHAT YOU'D DO EVERY DAY:

  • Greet every member who enters our Clubhouse in a warm, friendly and professional manner
  • Provide remarkable support to our growing sales team 
  • Ensure all merchandise is returned to our on-site inventory neatly and promptly
  • Correspond via email and chat with our Live Service team to solve member problems
  • Coordinate logistics of deliveries and returns
  • Fold product from in-house appointments and run the shelves
  • Perform all necessary operational store functions
  • Assist with unpacking/tagging/folding new product and stocking the shelves
  • Maintain knowledge of new and old product (brands, styles, colors, etc)
  • Follow all store operational policies and procedures 
  • Assist in receiving and stocking all supplies needed to run the sales office
  • Maintain the space while keeping it up to standards of cleanliness

REQUIREMENTS:

  • 0-2 years of retail experience, preferably in a luxury store environment
  • Ensure proper store maintenance, cleanliness and safety standards
  • Must have a positive, high-energy, and friendly personality 
  • Ability to communicate well, verbally and in written correspondence with all teams
  • Ability to work well in a fast-paced, team-orientated environment that requires a high degree of multi-tasking 
  • Must be able to obtain an alcohol permit according to state and federal regulations
  • Knowledge of Google programs preferred
  • Ability to problem solve and think critically
  • Able to lift and carry up to 50 pounds
  • Ability to work flexible hours 
  • Bachelor’s degree or relevant work and/or retail experience

Company Reviews

What drove me initially to Trunk Club was the energy, people, and the fact that everyone is buying into something bigger than themselves. We all know we’re shaking up the retail and fashion industry.
David Shapiro
Sales Director
at Trunk Club
I have never worked harder in my life, but never have I been this inspired to do so. I am a better person, leader, and operator because of my time at TC. This is the ‘boot camp’ for future leaders.
Lindsey Kilbride
VP of Sales
at Trunk Club
We are looking for engineers that take high accountability and responsibility for their work in a fast paced, creative environment - candidates who are passionate about our mission, collaborate well and want to grow in a learning environment.
Candice Savino
VP of Engineering
at Trunk Club
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Why work with us
Trunk Club Company Values: 1) Center on the Customer - Trunk Club employees succeed because they're understanding and empathetic towards our customer's needs. 2) Expect and embrace change - Trunk Club employees succeed because they are flexible and adapt to change quickly. 3) Hold strong ideas, loosely - Trunk Club employees succeed because they're constantly looking for ways to innovate our business and maintain a state of curiosity. 4) Make no small plans - Trunk Club employees succeed because they are ambitious. 5) Treat Trunk Club like your home, and our members as your guests - You'll never hear a Trunk Club employee say, "that's not my job," because they hold themselves accountable to our customers. 6) Give credit where credit is due - In our community, people are promoted by their peers and pass on credit for accomplishments to their teams.
Culture
Mission: The customer is at the center of everything we do. When we design, create, and communicate we consider them first. Trunk Club employees succeed primarily because they strive to view the world through the customer’s eyes.
Perks & Benefits
Unlimited vacation
On-site coffee bar with barista and snacks
Healthcare and 401k
Full bar
Rooftop with city views

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