PowerReviews delivers a leading Consumer Engagement Engine that helps more than 1,000 active brands and retailers worldwide engage with consumers everywhere at the moment of purchase. A true Software-as-a-Service that is easy to implement and customize, PowerReviews provides customer review and Q&A capabilities that are proven to drive sales, improve the customer experience, and create actionable insights.

In this role, you are a key member of the sales team.  You have a deep technical knowledge of the PowerReviews platform and can help communicate this during the sales process to potential clients.  You will help create and lead compelling business case discussions and product demos for large potential accounts,  ensuring their business and technical teams feel confident in the PowerReviews platform.  Confidence in technical ability and presentation skills are a must.

Key Responsibilities

• Support the sales process as the technical and product expert to win new business

  • Work with the sales executive to understand key client objectives and requirements

  • Work with the sales executive to understand and present a business case to clients, answer product questions and/or present (onsite or offsite) demos to C-level executives and technology teams

  • Customize demonstrations to address specific customer objectives and requirements

  • Help respond to inbound RFPs / RFIs

  • Develop and maintain a deep technical expertise in PowerReviews technology and products through formal and informal trainings

• Serve as a the technical liaison during the handoff from sales to implementation

  • Identify and catalog any unique client needs

  • Bring integration team up to speed on client requests to ensure a smooth handoff

• Capture market intelligence to support the product team’s future development roadmap

  • Help identify key client needs that PowerReviews is not yet serving

  • Track and document findings in a shareable format for the product team

• Present onsite and offsite technical integration presentations as well as product presentations to C-level executives, marketing teams and/or developers during the sales process

• Collect prospective client requirements and work with the product and technology team on new features roadmap

• Participate in product and sales training to acquire and maintain the knowledge necessary to be effective.

• Actively train the sales team on common customer technical knowledge questions to enhance their future sales abilities

Preferred Skills and Requirements

• 2-5 years experience in client-facing position

• Strong client communication skills

• Proven ability to understand and explain complex technology solutions

• Experience working with executive level contacts at Fortune 500 organizations

• Clear understanding of enterprise software sales process

• Strong grasp of the latest trends in digital marketing and web technologies

• Strong knowledge of web development technologies, including HTML, CSS, JavaScript

• Ability to travel 10-25% of the time

• Authorization to work in the U.S.

• Experience working with a sales team in a technical support role

• BA / BS preferred