The Sales Fulfillment Specialist is responsible for ensuring accurate and timely processing of new restaurant accounts from sales commitment to live on the site.   

RESPONSIBILITIES:

• Manage post “Sales Commitment” responsibilities while acting as the liaison between the Restaurant Network team, the Data Operations team and Restaurant clients
• Work closely with Restaurant Sales Executives and/or Restaurants to process sales commitments
• Verify the collection of all sales materials and information
  • Ensure all sales materials and information are complete, accurate and up-to-date
  • Confirm sales materials and information abide by current Restaurant Network guidelines
  • Confirm menu and menu extras are complete and comprehensive
  • Coordinate in the collection of missing sales materials and information when necessary
• Create and configure the restaurant account
  • Verify all account information is complete and correct, including delivery boundaries, cuisines, hours, delivery fees and minimums
  • Coordinate the collection of missing account information when necessary
  • Create restaurant account in appropriate systems
• Prepare menu for entry and QA process
  • Review menu and write notes for handoff to internal and/or third party entry team
  • Ensure assets are complete and verified when handing off to the Data Operations team
• Perform Restaurant “Go Live” process
  • Verify all information has been processed completely and correctly
  • Complete minor menu changes and account updates when necessary
  • Schedule and preform test order and training with approved restaurant staff member when necessary
• Respond to all inquiries between teams in a prompt and professional manner
• Coordinate and maintain good communications with internal and external customers
• Arrange inbound and/or outbound calls to provide status updates, product information, etc. when necessary
• Provide added value through the setup of additional product features