Sales Trainer
About us:
Trunk Club, a Nordstrom Company, is a Chicago-based personalized styling service for men and women, offering both virtual and in-person shopping options. Shoppers can visit Trunk Club’s retail Clubhouses in Boston, Charleston, Chicago, Dallas, Los Angeles, New York City, Washington D.C., for an in-person styling session or custom fitting for any occasion. For those who prefer an at-home experience, Trunk Club offers a virtual styling option, where a personal stylist sends a curated trunk of clothing to their home based on the customer’s style, fit, and lifestyle preferences.
Working for Trunk Club:
When you join Trunk Club, you join the Nordstrom family. Our fast-paced and entrepreneurial environment is paired with the strong history and experience of a retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions. We welcome your adaptability, your curiosity, and your passion to contribute to our unparalleled shopping experience!
ABOUT THE ROLE
The Sales Trainer thrives in a dynamic and high energy environment. This person is responsible for designing and delivering engaging, effective trainings and educational content to new and existing sales reps.
WHAT YOU’LL DO EVERYDAY
- Plan, organize and deliver comprehensive sales training programs to our outside sales reps
- Work with training management to identify and address performance issues that affect the overall health of team
- Evaluate the effectiveness of training and implement measurements to define success
- Ensure the training experience is focused, progressive, innovative, and aligns with the strategic priorities of the business
- Identify sales rep performance gaps and coach appropriately
- Work with training management & marketing to execute product trainings/style certifications
- Develop various learning delivery models to engage the sales learners and to continually improve effectiveness of training and development programs
- Evaluate the competency of the new and current sales reps to measure progress and to evaluate effectiveness of training
- Transitions new hires to managers after first month of training
- Track success rate and ensure new hires are receiving the tools they need throughout first 3 months
QUALIFICATIONS
- 3-5 years experience in sales training
- Experience developing and implementing training programs
- Possess a strong customer-centric philosophy - everything we do must enhance the internal and external customer experience
- Strong presentation and persuasion skills; excellent organizational skills and focus on delivering projects on time
- Ability to collaborate with business partners to identify specific factors beyond training that contribute to changes in performance
- Understanding of various e-learning techniques
- Experience performing training needs analysis and an understanding of what methods will drive and enhance performance
- Experience and thorough understanding of strategic lead generation methodologies, and the ability to apply this knowledge
- Experience in retail preferred, but not required
- Bachelor’s degree required