About us:

• UrbanBound is Cloud-based Relocation Management Software targeting the relocation needs of managers, internal transfers, and recent college graduates, any of which is typically limited to receiving a lump sum of money for the relocation benefit as opposed to receiving a full service move. For Fortune 1000 and high growth companies, UrbanBound stretches the value of a lump sum disbursement while also increasing the likelihood that a relocating employee organizes and completes a successful, efficient move. UrbanBound educates your relocating employees on their new locations, helps them manage their lump sums or reimbursements, and connects to vetted relocation suppliers that provide exclusive discounts.

• With well over 150 of the largest employers as customers (including Box, Yelp & Salesforce), UrbanBound is disrupting the historically high-touch/low-tech relocation industry by providing innovative, easy-to-use technology.

• We are well funded by top-tier VC’s that are committed to helping us re-envision the $50 Billion global relocation industry.

UrbanBound is currently hiring a Senior Account Manager for the Customer Success team. The ideal candidate builds strong customer relationships by consistently delivering value. The SAMhas a sense of urgency for achieving goals and is a stimulating communicator. In addition, the SAM inspires and motivates others, and gains their commitments by understanding how their individual needs link to goals. A SAM is successful when relocating employees recommend UrbanBound to their colleagues and our customers are happy, passionate UrbanBound advocates.

Responsibilities

• Lead and manage all account activities for a portfolio of Fortune 1000 and high growth customer accounts.

• Ensure customer satisfaction measured by account renewal and upsell, as well as by net promoter score.

• Renew and grow employer accounts and exceed revenue forecasts.

• Schedule and execute employer check-ins and annual reviews.

• Secure and manage employer references.

• Work closely with Relocation Consultants to ensure a full cycle great experience for customers and their transferees.

• Solicit and document employer testimonials, feedback, and case studies.

• Promote UrbanBound upgrades, new products, vendors and services to customers.

• Conduct product demonstrations and training sessions.

• Address invoicing, billing and receivables.

• Manage complete onboarding process of new customer accounts.

• Convey engagement, enthusiasm and empathy at the point of contact with all external and internal customers.

• Anticipate and understand needs by connecting the dots.

• Balance initiative and self-direction with the need to work with and motivate others.

Qualifications

• A bachelor's degree from an accredited, 4-year university

• Three to five years of account management or sales experience at a B2B, SaaS software company with a subscription license model

• Experience working for early stage software companies is a plus

• Extensive experience using Salesforce.com or another leading CRM