Rightpoint is a customer experience agency with technology at its core. Serving Fortune 1,000 companies, Rightpoint is the only agency driving transformational change from the inside out. Founded on the belief that great customer experiences are fueled by the people who deliver them, Rightpoint’s mission is to remove barriers and uncover new possibilities to connect companies with their customers across every touchpoint. From web, mobile and social to IoT, eCommerce and cloud, Rightpoint brings a holistic point of view that enables exceptional experiences with lasting impact. With a client base of more than 250 companies, Rightpoint was named to Forbes’ 2014 list of America's Most Promising Companies and Crain's 50 Fastest Growing Companies in Chicago  in 2016. For more information, visit rightpoint.com and follow @Rightpoint.

Rightpoint is passionate about solving problems and making great digital products for our clients. We are a driven bunch, always curious, and always hungry to create digital solutions that transform the way people do business and communicate.

And we have a whole lot of fun doing it, too!

Take a look at our recent accolades:

• "Top 100 Workplaces in Chicago" by the Chicago Tribune in 2014, 2015, and 2016
• One of the "Most Promising Companies in America" by Forbes in 2014
• 2015 MITX Awards Finalist
• W3 Awards Silver Winner
• Microsoft’s National Systems Integrator (NSI) Central Region Partner of the Year in 2014
• Chicago’s “Top 20 Best Places to Work” by Crain's Chicago Business in 2013
•  Crain's "Fast Fifty" in 2014, 2015, and 2016
• Among Inc.’s “500 Fastest Growing Private Companies in America” in 2011 & 2013

Check out this quick video to learn more about Rightpoint and our culture!

The primary focus of the Senior Change Management Consultant will be to create and implement change management plans that minimize employee or customer resistance and maximize employee or customer engagement. The Senior Change Management Consultant will work to ensure higher proficiency around changes impacting employees or customers by encouraging usage and fostering adoption, planning for and influencing desired behavioral and cultural changes related to the changes impacting employees or customers, and ultimately help ensure that business results are achieved. This is a hands-on senior individual contributor role and will not have any management responsibilities at this time.

Sample Responsibilities:            

• Apply a structured change management approach and methodology to the people side of change leveraging recognized change management methodologies, such as Kotter and ADKAR ®.
• Develop a change management strategy based on a situational awareness of the details of the change and the teams being impacted by the change.
• Create actionable and targeted change management plans – including conducting impact analyses, maturity assessments, and developing communication plans, training plans and usage and adoption campaigns.
• Present change management plans, strategies and updates as needed to key stakeholders who must champion the change.
• Work with the Project Manager and other project team members to integrate change management activities into the overall project plan.
• Where applicable, partner with client communication team members to develop a common communication implementation strategy that ensures consistency and effectiveness in change-related communications which are cascaded throughout the organization.
• On an on-going basis, identify resistance and performance gaps, and work with leaders to develop and implement corrective actions.
• Support the execution of plans by employee-facing managers and business leaders, including coaching if needed.
• Identify success metrics and perform those calculations for the change management efforts.

Education and Qualifications:                   

• REQUIRED: BA/BS in Business Management, Organization Development, Communication, English or related field
• PREFERRED: MBA / MA / MS in Organization Development, Communication or related field

Required Skills and Abilities:

• Experience in a consulting environment
• 5-7+ years of change management experience specializing in organization development, change management and organizational communication with proficiency in program/project management
• Experience with Kotter or ADKAR Model strongly preferred
• Experience with SDLC implementations; SharePoint, Salesforce, CRM, CMS or Enterprise Social a plus
• Experience working closely with a user experience team or in conjunction with a user centered design approach a plus
• Exceptional communication skills – both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Problem solving and root cause identification skills
• Must be a team player and able work collaboratively with and through others

• PTO + Paid Holidays
• Casual Dress (when in the office; when at a client site, we need to mirror their dress code)
• Flexible Work Schedule
• Great Health Coverage
  • Medical – 4 plans to choose from!
  • Dental
  • Vision
  • Life/AD&D/Short-Term & Long-Term Disability
• Flexible Spending (Dependent & Healthcare)
• Transportation/Parking Pre-Tax Benefits
• 401k with Company Matching
• Weekly Peapod Snack/Drink delivery
• Regular Happy Hours and social events including: Volunteering, Game Nights, Basketball, 5K runs, golf outings, team sports, etc.
• Catered Lunches Every Other Friday
• Open Office Environment
• Continuous Training, Certifications, and Learning Opportunities 

This is a full time, salaried position. For more information, visit www.rightpoint.com. Rightpoint is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

Rightpoint is an E-Verify employer.  E-Verify is an Internet-based system operated by the Department of Homeland Security, U.S. Citizenship and Immigration Services that allows Rightpoint to verify the employment eligibility of our employees.  Based on the information provided by you on your Form I-9, Rightpoint will input that information into E-Verify which will confirm your information in DHS and Social Security Administration (SSA) databases.  Your continued employment with Rightpoint is contingent upon an “Employment Authorized” result for you from the E-Verify system

APPLICANTS MUST BE PERMANENTLY AUTHORIZED TO WORK IN THE U.S.. WE ARE UNABLE TO OFFER SPONSORSHIP AT THIS TIME.