We are looking for a Senior Implementation Manager who will deliver SpringCM as a fully functional, high-value document management solution in a timely and cost effective manner. This person should have significant experience in business process management, mature project delivery acumen, strong background in Agile implementation methodologies, possesses good technical skills and exhibit extreme passion and a sense of urgency for delivering extraordinary levels of client satisfaction.

Responsibilities:

• Work with clients to gather and refine business requirements and user stories
• Create business process analysis artifacts, including but not limited to use cases, stories, activity diagrams, sequence diagrams, process flows and vision scope documents. Plan project execution in terms of sprints/iterations, allocation of resources and scope
• Drive project decisions, escalations, prioritizations as need to achieve program goals and objectives
• Configure SpringCM per requirements
• Coordinate project dependencies such as tasks, timelines, resource allocation and risks
• Manage multiple projects simultaneously and resolve resource conflicts
• Manage capacity plans
• Work with team to refine lifecycle best practices and staff development needs
• Provide guidance and coaching to project team
• Participate in creating test cases as well as provide assistance in UAT efforts
• Provide functional inputs to professional service engineers
• Conduct effective retrospective reviews and harvest key areas of opportunity and adapt implementation methodology processes to accommodate the changes
• Provide project status reports/briefings to senior professional service managers as well as project stakeholders
• Assist with transition from professional services to support
• Contribute to a library of internal and customer-facing technical content
• Provide training and mentoring as required
• Works with pre-sales Sales Engineers to support the sales process as requested
• Develop and present change requests for out-of-scope requests

Requirements:

• 7+ years business process analysis experience
• 3+ years project management experience (Scrum or other Agile experience required)
• The ideal candidate will have familiarity with Salesforce.com in a Salesforce Admin or developer capacity
• The candidate will also have 1-2 years of programming experience
• Experience scaling Scrum teams and Scrum Master Certification
• In depth understanding of document/content management and/or workflow systems and their application to business process improvement
• “Process” rather than “System” analysis experience
• Experience implementing workflow/BPM software (e.g. Lombardi, Pega, K2, Skelta), ECM software (e.g. Documentum, FileNet, MS SharePoint) and/or IDC technologies (e.g. Brainware, DataCap) an important qualification
• Ability to write user stories, requirement documents, functional specifications, test cases and technical reports and procedures
• Ability to make formal and informal presentations to technical and non-technical staff
• Ability to prioritize work assignments and shift work efforts based on the needs of the department or business goals
• Strong verbal, written and interpersonal communication skills and the ability to communicate effectively with individuals at all levels of the organization
• Effective use of project management/PSA tools (i.e. MS Project, OpenAir, Tenrox)
• Ability to manage 3-5 concurrent projects
• Must be able to work independently or as a part of a team and be self-motivated
• Ability to work non-standard business hours to accommodate business needs
• Must be willing to travel, occasionally
• Must demonstrate a high degree of personal and professional integrity
• Bachelor’s degree in Computer Science, Operations Management or related field highly preferred

Other:

• Competitive salary and benefits
• 401K
• Stock options
• Start-up culture