Senior IT Support Engineer
Who are we? What is Snapsheet?
Snapsheet is a venture backed mobile technology company that’s flipping the insurance world upside down. Instead of driving to a body shop you can submit photos on your smartphone, receive an estimate within hours and either take a direct deposit payout or schedule an appointment at a body shop. We have locked up contracts with top insurance carriers and are entering hyper-growth mode. We are building an elite team and are looking for a Senior IT Support Engineer.
Who are You?
- You are extremely curious about technology
- You are not afraid of learning something new quickly
- You are great at seeking, following and writing documentation
- You like to solve problems for people
- You collaborate well with a team to achieve goals
- You are good at prioritizing tasks and keeping yourself organized
- You follow through on your statements
- You seek opportunities for improvement on your own and act
- You have multiple years of experience working in an IT service desk, possibly leading the team
What you will do:
- Manage a large fleet of on-premise and remote desktops, laptops, and mobile devices using automated and scalable tools
- Install and support a suite of software applications for the company
- Maintain and support the printing service and devices
- Offer great and responsive customer service to customers local and remote
- Implement processes and tools to proactively decrease incidents and problems
- Manage and continually improve the request fulfillment, incident, and problem management processes
- Manage the Identity and Access Management directories for the company, local and cloud
- Incrementally improve the self-service documentation and tools for employees
- Manage and support the VoIP telephony systems
- Accurately track and inventory the IT hardware and software assets
- Implement and manage security tools and processes
- Support the LAN, WAN, and corporate servers as needed
- Help with making IT at Snapsheet a world class team
Basic Requirements:
- High school diploma or equivalent
- 2 years of relevant technical experience
Preferred Requirements:
- Bachelor’s Degree
- 4 years of relevant technical experience
Check us out at www.snapsheetapp.com