Senior Learning Solutions Associate

| Chicago
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 Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.


The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.

We want you to enjoy where you work, who you work with and what you work on. At Grubhub, you can order your cake and eat it too!

 

As a Grubhub Senior Learning Solutions Associate, you create and/ or deliver on strategic learning/training solutions that align with the business' strategy, close performance gaps, and appeal to diverse learning styles and engage all participants, including remote and virtual learners. Lead initiatives for internal departments (as assigned) with creation and maintaining Standard Operating Procedures, content creation and delivery solutions. Manage entire life and scope of learning projects from inception, creation, delivery, follow up, and measurement. The SLSA will build strong collaborative partnerships with Subject Matter Experts (SMEs) and engage stakeholders as appropriate.

Some Challenges You’ll Tackle
  • The SLSA will create engaging learning activities and scalable content, which enhances retention and reduces knowledge gaps. Develop eLearning and Instructor led trainings programs for assigned departments and applications  
  • Work with subject matter experts to identify training needs
  • Conduct instructional research and analysis on learners and contexts
  • Acts as an SME expert to represent their internal client in product enhances and launches, to provide a better end user experience
  • Provide exercises and activities that enhance the learning process
  • Create supporting material/media (audio, video, simulations, role plays, games etc)
  • Maintain documentation (wiki, course content, agendas) etc.
You Should Have
  • Knowledge of instructional design models.
  • Solid knowledge of course development software and at least one Learning Management System.
  • Ability to write effective copy, instructional text, audio scripts/video scripts
  • Lead delivery and evaluation of training sessions where appropriate
  • Lead and Manages departmental process in forms of Standard Operating Procedures (SOP)
  • Work across teams to ensure that content is effectively deployed and represented on the SOP wiki and internal learning portal(s), and other communications as needed
  • Maintain, develop, and test user training materials for instructor-led training, self-paced sessions, and online training content (including interactive tutorials and rich media educational videos)
  • Work directly with internal stakeholders to gather requirements where appropriate
  • Collaborate frequently with subject matter experts (SMEs) to assist with knowledge transfer and accuracy/quality of content and processes  
  • Deliver recurring webinar training sessions as well as in-person classroom sessions as needed
  • Manage and Builds training schedule of upcoming sessions
  • Design intuitive experiences that are grounded in adult learning principles and directly mapped to the learning objective
  • Develop scripts and storyboards that convey complex problems through simple instructional videos and/or interactive courses
  • Ensure clear, effective, engaging and scalable learner experiences
  • Work cross functionally to improve GH learning experience and knowledge retention of our tools and products

Minimum Qualifications

  • Bachelor's Degree in Instructional Design,  Learning & Development, Organizational Development, Communications or Education
  • 3-5 years of experience with increasing responsibilities in Learning.
  • Demonstrated ability to manage a corporate blended learning environment with many priorities and projects
  • Ability to conduct training needs analysis and use tools to interpret and communicate data.
  • Manage multiple priorities and projects effectively and accurately; action-oriented in task completion.
  • Experience building and maintaining relationships within a team.
  • Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
  • Experience communicating both verbally and in writing to various audiences.

Preferred Qualifications

  • Experience with learning in a Sales Environment strongly preferred
  • Passionate about learning and utilizing new technologies to deliver effective training
  • Critical thinker, with understanding of critical mistakes analysis. Strong writer with a critical eye for nuance, detail, and editorial principles
  • Capable of analyzing and producing content through the eyes of a learner
  • Knowledge of adult learning principles with the ability to apply course design techniques
  • Enjoys working as part of a team in a collaborative environment
  • Experience in using Adobe Captivate
  • Experience with Wiki or similar application.

We deliver favorites every day. Join us as we move eating forward.

Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • SQLAnalytics
    • AxureDesign
    • IllustratorDesign
    • SketchDesign
    • FigmaDesign
    • JIRAManagement
    • SalesforceCRM

Location

111 W. Washington St., Chicago, IL 60602

What are Grubhub Perks + Benefits

Grubhub Benefits Overview

PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical benefits, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Competitive Pay. You’ll receive a competitive base salary with eligibility for generous incentives, bonuses, commission or RSUs (role-specific).

Learning and Career Growth. Your personal and professional development is a priority at Grubhub. We empower you to be a leader and grow your career through training, coaching and mentorship opportunities.

MealPerks. Get meals on us! Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Fun. Every Grubhub office has an employee-led Culture Crew that connects people through fun, meaningful events and initiatives like Wellness Wednesdays, Slack competitions and happy hours!

Social Impact. At Grubhub we believe in giving back. In 2021, the Grubhub Community Fund gave more than $25 million to over 23 charitable organizations.. Employees are also given paid time off each year to support the causes that are important to them.

Half Day Fridays! Grubhub has newly instituted half day Fridays where all employees are encouraged to end their Friday's at 1:00pm local time to get a head start to the weekend! Depending on certain business needs, some teams may implement a different schedule for this time off, but everyone gets to enjoy the perk!

Culture
Volunteer in local community
Partners with nonprofits
Grubhub partners with many Non Profits through our “Donate the Change” program. Past examples include The National LGBT Chamber of Commerce (NGLCC), Feed the Soul Foundation, and World Central Kit
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Certain roles within Grubhub are eligible to receive company equity.
Performance bonus
Certain roles within Grubhub are eligible for bonuses.
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Technology employees are eligible to receive up to $2,000 annually for continuing education opportunities such as conferences, bootcamps and events.
Continuing education available during work hours
Online course subscriptions available

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