Service Desk Associate -I
Grubhub is the nation's leading online and mobile food ordering company, dedicated to connecting hungry diners with their favorite local restaurants. The people who work at Grubhub are our company's greatest asset; each person at Grubhub plays an integral part in building tools and technology that help restaurants succeed, and in cooking up fresh new ways to delight our diners.
The company’s online and mobile ordering platforms allow diners to order directly from more than 55,000 takeout restaurants in over 1,100 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, AllMenus, and MenuPages.
We want you to enjoy where you work, who you work with and what you work on. At Grubhub, you can order your cake and eat it too!
The Service Desk Associate - Tier 1 is the key position that gets new employees up and running, as well as, keeping the existing GrubHub population technically productive. This role will need to be able to communicate with all position levels. The Service Desk Associate - Tier 1 will report to the Manager of the Service Desk.
- Tracking (fixed assets) and installing of new computer equipment for employees
- Setup and support of desktop applications such as MS Office and Adobe Products
- Solve problems for people and leave them with a smile
- Help solve Windows / Mac / Linux Connectivity / Printer issues for individuals
- Follow documentation and direction. Complete tasks thoroughly and on time
- Support GrubHub team members in person, phone, IM, and email
- Be flexible. We're growing and we need to continue to change to help the company grow
- Interest in supporting desktop services in an enterprise environment
- Bachelor's degree
- Knowledge of Windows and Linux OS
- Imaging and supporting Windows desktop operating systems
- Ability to learn and pick up concepts quickly
- Knowledge of Apple OS & Hardware
- Software deployment and inventory systems experience - Kace experience a plus
- Current working knowledge of Active directory in a multi-domain forest a plus
- Experience with Atlassian Products ie: Jira, Confluence, Stash, Fisheye & Hipchat a plus
- Experience working both independently or as part of a project group
- Strong organizational and analytical skills; oral and written communication skills
- Ability to take initiative and lead projects
- Ability to accomplish tasks without supervision
- Must possess a positive and professional attitude
- Experience working with virtual / remote staff members
- 18 paid vacation days. Choose how your time is spent
- Never go hungry! We provide weekly Grubhub/Seamless credit
- Regular in-office social events, including happy hours, wine tastings, karaoke, bingo with prizes and more
- Company-Wide Initiatives encouraging innovation, continuous learning and cross-department connections
We deliver favorites every day. Join us as we move eating forward.
Grubhub is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: DOL Poster. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.