Servicing Coordinator

| Chicago
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 Who we are:


Guaranteed Rate is not your typical company and certainly not your typical mortgage company. We have tons of energy and we love what we do – get people mortgages with low, low rates and wow them with our impeccable customer service. Also, our location rocks – right off the brown line. Our home base is a hip office with exposed brick and duct work, windows we can actually open during the summer and an open floor plan – no cubicle life here. There are a few offices, but we totally outnumber the office dwellers. The awesomeness doesn’t end there, our Mortgage Associates are given:

  • Top-notch training. We offer an 8-week loan originator training Boot Camp at GR University for those who are new to the mortgage industry. The intense Boot Camp program will turn you into a lean, mean mortgage machine who delivers low, low mortgage rates and outstanding customer service better than Santa delivers presents.
  • A loan processing team that will help you grow your business.
  • Competitive mortgage rates - you will regularly beat the competition with the rates we offer.
  • Digital tools most other lenders haven’t even conceived – we love staying ahead of the technology curve.
  • Resources that keep you up to date on compliance, new lending programs and efficient processes.
  • An amazing environment – we live and breathe for our sales team!

That’s not all! We also offer:

  • An in-house café offering breakfast, lunch and a late afternoon healthy snack. We subsidize all meals so you’ll never pay full price.
  • Access to the office gym for only $20 a year – no really - the whole year.  Oh and for a puny fee you can take yoga, cross fit or boxing - we like our folks happy and healthy.
  • A 5,000 square foot rooftop deck that’s available to everyone all day and all evening with wifi, two bars, music, grills, fun umbrellas and fire pits – provided it’s not covered in snow.
  • Holiday parties? We got’em!! Not just major holidays, any holiday….Mardi Gras, Valentine’s Day, St. Paddy’s Day, Opening Day, Boxing Day (for our Canadian employees), Sweetest Day, Groundhog Day, etc.
  • Inter-office contests like the Great Mac-Off, Chili Cook-Off and limbo. We always keep you guessing and participating.
  • A FREE on-site nurse. Psshh who needs a doctor’s appointment when our nurse can do it all?
  • 401k with some matching, Blue Cross health care coverage (yup, dental and vision too), short-term disability, life insurance, and even legal assistance (for a small monthly fee)…and did we mention the awesome rooftop deck?

We are currently seeking a hard-working, dedicated Customer Service Representative in Chicago, IL to join our innovative and passionate team. 


Responsibilities:

  • Compare and evaluate possible customer service solutions in order to provide recommendations for GRI customers to best serve their needs.
  • Provide prompt and accurate response to customer’s mortgage servicing questions and concerns.
  • Assists borrowers with escrow evaluation and other loan maintenance requests.
  • Input data and verify information as it pertains to processing telephone draft payments.
  • Properly document each customer interaction in the servicing system.
  • Perform loan-related mathematical equations.
  • Perform follow-up and research tasks to ensure problem resolution.
  • Adhere to specific scheduling guidelines to ensure proper phone coverage.
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.
Qualifications:
  • Strong understanding of federal and state mortgage servicing requirements.
  • Strong understanding of mortgage standards and servicing processes.
  • Minimum of 1 year experience in mortgage customer service.
  • Customer service experience in a banking or financial services environment.
  • Strong verbal and written communication skills.
  • Passion for fostering the customer experience.
  • Collection experience a plus
  • Knowledge of Microsoft Excel
  • Not necessary but a plus if you know: LPS/MSP/Black Knight/Encompass

Guaranteed Rate is an Equal Opportunity Employer that welcomes and encourages all applicants to apply regardless of age, race, sex, religion, color, national origin, disability, veteran status, sexual orientation, gender identity and/or expression, marital or parental status, ancestry, citizenship status, pregnancy or other reason protected by law.  
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Location

3940 N. Ravenswood , Chicago, IL 60613

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